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Customer Service
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Frequently Asked Questions
Buying as a guest
When you buy as a guest on younasons, you can still track your purchases and return items you’ve bought, but you won’t be able to use My younasons account to keep track of your activity, message other members, or sell your items.
Get help with an item that hasn't arrived
Most of purchases are covered under the younasons Money Back Guarantee. If you didn't get your item, we'll make sure you either get your money back or receive a replacement.
Signing up for an younasons account
To sign up for a younasons account all you need is your email address. Once your account is set up, you can buy, sell, and enjoy all the benefits of being an younasons member.
Get help if you bought as a guest
If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you're not able to resolve your issue with the seller, we're always available to step in and help.
Returns an Refunds
If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return.
Postage and Tracking
When the seller uploads tracking information, you can follow your package online all the way to your delivery address. If your seller is using a tracked delivery service, you’ll be able to view carrier information and your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.
