HelpCenter

If you ordered something from Younasons with our ‘Best Price’ tag and found an identical product at a lower price from any applicable online retailers (PandaMart, Pickaboo, Chaldal, StarTech), Younasons will refund you 2x the price difference. For successful claims, amount will be automatically deposited to your My Voucher and must be utilized within 14 days

Best Price Guaranteed claim form:

• Click here for English
• Click here for Bangla
• Click here for Hindi
• Click here for Spenish

Note: The item on applicable online retailers’ website should be similar in all aspects to your purchase from Younasons and should be in stock when your claim is being reviewed.

Yes, the maximum amount you can receive for a successful Best Price Guaranteed claim is 2x the price difference for up to $20 per order.

Best Price Guaranteed is Younasons's promise to customers that our prices are lower or equal to applicable online retailers in Bangladesh.

• If you ordered something from Younasons with our ‘Best Price’ tag and found an identical product at a lower price from any applicable online retailers (PandaMart, Pickaboo, Chaldal, StarTech), Younasons will refund you 2x the price difference.
• To submit a claim, simply fill out the Best Price Guaranteed claim form. Once your claim is approved, the claim amount will be automatically deposited to your My Voucher section to offset your next purchase!

Note: Price comparison between different sellers on Younasons is not applicable. For the claim to be considered valid,

• Your purchase from Younasons and product on applicable online retailers’ website should have an identical make, model, size, color, version, packaging, description/specification, warranty terms and quantity.
• The item should also be available in stock during the review of your claim. No returns and refunds can be made after a successful claim. Amount must be utilized within 14 days

Best Price Guaranteed is Younasons's promise to customers that our prices are lower or equal to applicable online platforms in Bangladesh. Younasons will refund you 2x the price difference for the product you purchased if you found an identical product at a lower price from any applicable online retailers.

For Example:

Let's say you purchased a ‘Best Price’ item worth $10 and came across a similar item at an online retailer of (PandaMart/ Pickaboo/ Chaldal/ StarTech) for $1, you can apply for a claim for the difference of $0.1. If your claim is found to be valid, you will get 2x the price difference in your 'My Voucher' section, which in this case will be 20TK.

On our Younasons Website and App, customers can see a Sale campaign banner before any campaign starts. You can start shopping and availing exciting discounts once the campaign is Live.

Some sale campaign starts on a specific date and run for one day or for a certain time period or for a week. And for some big sale campaigns, under the campaign banner, customers can find some offers for the teasing period and other upcoming offers for the main campaign period. From there the customer can choose to buy immediately with teasing offers or can wait until the main campaign starts to gain more discounts and offer.

To know about Younasons Campaigns, visit "Promotions"

Younasons offers an exciting deal to the new users. New customers will be able to collect a 100% Shipping Fee New User Voucher from our Younasons App and this voucher can be used on the first purchased order in Younasons.

Offer Details:

• For the first purchase 100% shipping fee off up to $8 on a Minimum purchase of $10
• Customers can avail this offer from 1st May to till further notice.
• The type of voucher is "Collectible"
• Only New Users can collect this voucher
• Validity of New User Voucher is 30 days from collection.
• Customers can avail of this offer only one time from the Younasons app
• Restricted Categories: Grocery, baby Toddler Food, Digital Goods, Packaging material, Unilever Pure it, Mobile, Cars & Bikes, Health & Beauty.

Younasons Mart brings you the facility to do your grocery shopping easily with just a few clicks. Now Younasons Mart shopping is more convenient with flexible shipping fees.

Younasons Mart Flat Shipping Offers:

For Inside Dhaka & Chittagong-

For Outside Dhaka & Chittagong-

• Customer can avail the offer "Twice"
• Collection Timeline: 1st May to 11th May, 2023
• Usage timeline: 1st May to 11th May, 2023
• The voucher can be collected from Younasons Mart product page

Note- There is no items count needed to get the flat shipping fee for the purchase from Younasons Mart. These all over Bangladesh shipping fees will be excluded for soybean oil and 5 kg or above products.

So enjoy your shopping from Younasons Mart!

Customers are always given more than they anticipate from Younasons. One such offer is the Mystery Box/ Surprise Box/ Treasure Box/ Summer Box/Sunny Box/Tropical box!

The whole point of a mystery box is to have fun and be surprised. During big promotions, Mystery boxes become accessible to customers, and customers can purchase them until stock runs out. Mystery box itself is a customized product, hence it won't be possible to specify any product unless you unleash the mystery.

At any time, a Mystery box gets LIVE containing a mystery. So keep an eye on the Younasons App and social media channels, and join in the fun of Mystery!

On Grocery Items, Eastern Bank Limited Visa Credit Cardholders can get a 10% discount per transaction on this grocery week campaign.

Offer Details:

• Offer is valid from 5th May to 12th May, 2023.
• Voucher has to be collected to get the discount.
• Maximum discount is $3 per transaction for Eastern Bank Limited Women Platinum Credit Cardholders; offer is applicable for 'One (01)' transactions per card only.
• There is $10 minimum transaction required to be eligible for the discount.
• All Eastern Bank Limited Visa Credit Cardholders are eligible for this offer.
• Offer is not applicable for EMI transactions.
• Offer is applicable for App only.
• This offer is applicable only on Grocery Items.

Note: If the voucher is not collected, discount will not apply although the transaction can be completed without a discount.

For Beauty Relaunch Campaign, Eastern Bank Limited Women Platinum Credit Cardholders can get a 10% discount per transaction on this campaign.

Offer Details:

• Offer is valid from 8th May to 12th May, 2023.
• Voucher has to be collected to get the discount.
• Maximum discount is $5 per transaction for Eastern Bank Limited Women Platinum Credit Cardholders; offer is applicable for 'One (01)' transactions per card only.
• There is no minimum transaction required to be eligible for the discount.
• All Eastern Bank Limited Women Platinum Credit Cardholders are eligible for this offer.
• Offer is not applicable for EMI transactions.
• Offer is applicable for App only.
• This offer is applicable only on Women Beauty Items.

Note: If the voucher is not collected, discount will not apply although the transaction can be completed without a discount.

Younasons Beauty is the country's most trusted, convenient, and engaging beauty shopping experience and we want our consumers to shop confidently while shopping from Younasons Beauty.

• Younasons’s promise that the items sold under the “Beauty & Glamour” icon and with the “Younasons Beauty Tags” are 100% authentic and if you receive a counterfeit item under the mentioned category then you will be able to claim 2x Money Back.
• In order to discover authentic Beauty Products customers need to visit the Younasons App and Identify Beauty & Glamour Icon.

If you find a counterfeit beauty product, you will have to raise a claim and follow these steps below:-

1. Initiate return within 1 day
2. Mention counterfeit/non-authentic product in description
3. Share a clip of unboxing package

4. Include a clear clip/video of the unboxing of the packaging and remarks of the following should be visible to help validate your counterfeit claim:

   • Serial numbers (search for any indication of a barcode with a serial number, if available)
   • Brand's logo and its placement on the item
   • Tags (either sewn-in or hang tags, if available) and their position on the item
   • Close-up images of the item received to show where and/or how it differs from the original, if available
   • Packaging/wrapping/box of the item
   • Note: If the clip/video is not clear, then in addition to this, please include clear photos to make the above remarks visible.
5. Submit your request.

Every year we try to bring the below exciting campaigns for our valuable customers -

• Valentines Day Campaign.
• Bangla New Year(BNY) Campaign.
• 11.11” Campaign.
• FataFati Friday Campaign.
• 12.12” Campaign.
• Happy New Year Campaign.
• Electronics Week Campaign
• Eid Campaigns (Ramadan & Eid Ul Adha)

Younasons Mart brings you the facility to do your grocery shopping easily with just a few clicks. Now Younasons Mart shopping is more convenient by collecting and using these vouchers.

Younasons Mart Voucher Offers:

For Selected Customers

• Customer can avail the offer "Once"
• Collection Timeline: 1st May to 31st May, 2023
• Usage timeline: 1st May to 31st May, 2023
• The voucher can be collected from Younasons Mart Product Page

So enjoy your shopping from Younasons Mart!

Selected club members will be able to get 10% discount up to $1 discount by using this voucher.

Terms and Conditions:

• Collection time: 1st May to 31st May 2023
• Usage time: 1st May to 31st May 2023
• Only selected Younasons Club Members can avail this voucher.
• This is a "Collectable Voucher".
• Customers can avail of this offer "Once".
• Minimum purchase amount should be $1 to get the discount.
• Members will be able to collect the voucher from the product page.
• Restricted categories: Grocery, Baby Toddler Food, Digital Goods, Packaging material, Unilever Pure it, Mobile, Selected SKUs, Cars & Bikes.

To change the contact number please follow the steps:

1. Login to your Account from Younasons app
2. Click on the Setting icon from the top right corner.
3. Click on Account information.

4. Verify through “Email” or "SMS Code".

   • If you want to verify through Email, kindly enter your existing email address, which is registered with your Younasons account.
   • If you want to verify through SMS, kindly enter your existing mobile number, which is registered with your Younasons account.
5. Press on “Send code”. After receiving the code via email or SMS, input the code and press “Verify Code”.
6. After that you are ready to enter your new mobile number.

If you want to restore a deactivated account, contact us on Live Chat.

There is no way of restoring a deleted account. You will also not be able to recover any of your data, including your reviews and past purchase history.

For more details, refer to our privacy policy

Log in to your Younasons App and follow the steps below:

• Go to Account
• Tap on Settings icon
• Click on Address Book and input your new address (Detailed address with House number, Road number, Landmark etc.)
• Click on Save

Your new address will be added to your account.

Turn on the button beside the “Make default shipping address” option.

After finishing all the processes you can find your new added address as the default shipping address. While you will try to place a new order after adding and making the address default, from the checkout page you can find out your new added address as your delivery address.

Note: Please input your address and landmark properly to avoid failed delivery, also to get the accurate shipping charge.

To make your shopping experience more effortless Younasons brought a Language Switching option for you!

For App:

Now you can change language in the Younasons app with 2 easy steps. To change language in Younasons app please follow the below-mentioned steps and have a look at the GIF here -

• Go to Account and Click on the Settings Icon
• Click on "ভাষা - Language"
• Choose your preferred language from the two available options - বাংলা and English and Click on Apply."

You are done with changing language.

After that, your app will be restarted automatically and you will see the changes in the language for the whole Younasons Apps.

For Website:

Not only in Younasons App. Now you can enjoy shopping with Younasons in your preferred language even on Younasons Website.

To Change language in Younasons Website please follow the below-mentioned steps -

• Click on the ভাষা/ Change Language button on the top right corner of the website
• Choose your preferred language from i. BN/Bengali and ii. EN/English

For Mobile Site:

Even in Younasons Mobile Site, now you can enjoy shopping with your preferred language.

• From Younasons M Site kindly visit the "Account" section.
• From the Account page in the upper right corner you will find the "Three dotted - ⋮ " button.
• Press on the "⋮ / Three dotted" button.
• There you will find the "ভাষা" / "Change Language" in the dropdown menu.
• Press on "ভাষা" / "Change Language" section.
• Another dropdown will be shown with two options - i. বাংলা ii. English
• From the available option choose your preferred language.

It's easy to sign up as a new customer! You can use your Gmail address, Facebook account or Mobile number to sign up Younasons Account. To signup with a mobile number, follow below step:

• Open "Younasons App"
• Go to the "Account" and Press on "Login / Sign Up" button.
• Enter your correct "Mobile Number" & Press on "Send via SMS" for "Verification Code"
• Press on "Confirm" if you want to receive exclusive offers and promotions via sms.
• Insert your "Full Name" & Insert your desired "Password"
• Press on “Next” to complete the Sign up process.

After completing all the above processes you will become a new customer of our Younasons family.

After you've submitted your request, our representative will call you within 72 hours to verify your request and to ensure that the aforementioned conditions are met.

For more information, please refer to our Privacy Policy.

If you'd like to deactivate or delete your Younasons account, simply fill up the account deactivation and deletion form and refer to the steps below:

Make sure that you're logged in from the account you want to delete or deactivate when you submit your request.

You can place account deletion request from iPhone so easily. Visit Account deletion from iPhone

After you've submitted your request, our representative will call you within 72 hours to verify your request and to ensure that the aforementioned conditions are met.

For more information, please refer to our Privacy Policy.

To unsubscribe from the Younasons Newsletter, you need to follow the below-mentioned steps:

• Click on "Manage My Account"
• Under “Personal Profile” Click on "Unsubscribe from our Newsletter".
• Popup message will appear on your screen to Unsubscribe, read Younasons Privacy Policy & click on the Unsubscribe button.
• Done, you will be Unsubscribed then and there.

You can also unsubscribe from Younasons Newsletters through email. Simply go to your Email Inbox there find any Younasons promotion email click on it and scroll down then click on the “Unsubscribe Newsletter” button.

If you remember your old password and want to change your password, you can follow below steps -

• Click on “Account” from the home page.
• Go to "Setting" and press on "Account Information".
• Press on "Change Password".
• First input the "Current password".
• Then input the "New password" and "Retype password".
• Press on "Change Password".

Now your password has been successfully changed.

If you forget your password then you can follow below steps -

• Click on “Forgot Password” from the login page.
• Insert the mail address registered with your Younasons account.
• Verify through the way which is convenient for you (Email)
• Press “Send Code” to get the Verification Code on Email.
• Click on “Verify Code” after inserting the code you received.
• Enter “New Password” and then “Retype Password”.

Now your password has been successfully changed.

In order to deactivate push notifications from Younasons app, you need to follow few simple steps:

• Open Younasons App & click on the "Account" icon available in the bottom right corner of your Younasons App.
• Go to the "Settings" option that is available in the top right corner of your Younasons App.
• Click on the "Messages" option.
• Here you can see all the message options available that you receive by Younasons App.
• You can uncheck all of them if you don't want to receive any "Push Notification".
• You can modify the selection to get only the specific Push Notifications you want

Just follow these steps below :-

• Log in to your account using your Younasons user id and password.
• Click on your account and click on "Manage My Account"
• Under “Personal Profile” Click on "Subscribe from our Newsletter".
• Popup message will appear on your screen to Subscribe, read Younasons Privacy Policy & click on the Subscribe button.
• You will be Subscribed then and there.

Note: It can only be done through the website only.

Chat Guide

• Select the category based on your query from the buttons available. Alternatively, you can also select the shortcuts placed above the input box.
• Click on the "Need Help" shortcut if you want the additional categories to be displayed
• Give us a "Thumbs Up" if the answer given is satisfactory as your feedback is valuable to us.
• If you're unable to find your answer, you may try selecting "You may also be interested in" or select another suggested topic.
• You may also connect with our live agents by selecting "Chat with Live Agent", if you need further help.

We request not to share your "login credentials" with anyone. If you have any doubt that someone has logged into your account and placed the order, please reach out to us via ‘Live Chat’. We will highly prioritize this issue and facilitate you accordingly.

There may be one or more reasons why you're unable to use Younasons App.

Some reasons and solutions given below:

• Update your Younasons App
• Check if your network is working
• Clear the cache of Younasons App from the settings of your phone
• Make sure that there is enough memory and storage space in your phone
• If you're using Android, install $ reinstall, or update the Android System WebView

For any further assistance, chat with us

• Open "younasons.com on your browser and click on the "Padlock" in the upper left corner
• Select "Cookie and site data" from the list
• click on the "Manage cookie and site data" button
• Select "www.younasons.com" and click on Bin icon and click "Done"

We do send account verification OTP SMS for 3 identical attempts in an hour. If you have already sent account verification OTP three times in between, please try again later.

However, issues might arise from your Mobile Network Operator [Service Provider] in such scenarios you can directly reach out to the concerned operator for further resolution.

You can also Chat With Us for further information.

Note: Above communication refers to only account verification, not collection point. Sample of account verification code SMS:

We are always committed to preventing fraud and scams from occurring. If you come across any suspicious Younasons behavior, please contact us via "Live Chat"

Fraudulent activities can include:

• Orders not packed in the packaging of Younasons
• Facebook pages that claim to be associated with our platform and selling Younasons products
• Individuals representing as Younasons Customer Service Agent and asking for the account details
• Other websites that are similar in name to Younasons.com

We respect your privacy and want to protect your personal information. The Privacy Policy at Younasons can help you with the following concerns:

• Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information.
• Privacy Policy also explains the steps we have taken to secure your personal information.
• Finally, Privacy Policy explains your options regarding the collection, use and disclosure of your personal information.

Please visit the Privacy & Confidentiality to learn more.

Free installation is offered for selected products only. For that you need to check the description of the products to get more details about installation. If "Free installation" is mentioned into the product page, you will surely get it free.

From instant messaging you can ask relevant quires regarding a product, like - product specification, availability of product, product’s warranty, installation, etc

Please don’t do few things in instant messaging: sharing contact details, using impolite/improper language, asking irrelevant queries and lodging complaints.

Placing an order in Younasons is like "Piece of Cake". Just follow few simple steps mentioned below:

• Find your desired product from our Younasons website or App.
• From the product page click on "Buy Now" if you just want a single product to order
• Click on "Add To Cart" if you want to add more products to the cart.
• After adding all of your desired products in Cart > Go to the cart > select the products you want to order.
• Click on the “Proceed to Checkout” button
• Choose your preferred delivery method (Home Delivery/Collection Point) & use coupon voucher code if you have any.
• To proceed for payment click on the “Proceed to Pay” button > Select a payment option before clicking the "Confirm order".

After confirming the order and completing the payment, you will get a confirmation notification from the App and by SMS/email to let you know that the order is successfully placed.

Younasons has made the communication of customers with sellers much easier. Now customers can easily reach out to sellers and ask any questions related to any product of their choice through message. Customers can contact with the seller by following the steps:

• Login to your Younasons account from App/Website.
• Search the product in the search bar.
• Click on the product.
• On the product page, you will find "Chat" option to communicate with the seller.
• You can ask for anything details about the product
• You will get a response on the chat screen when the seller will be available to reply.
• You can also check the response by clicking on My Account> Message> Chat

Note: If the “Chat now” option is not available, the customer can ask questions on the "Question About This Product" option below the page.

We sent invoices of order to our customers in two ways for two different product types.

• Regular Product - A hard copy of the invoice should always be sent along with your order in a plastic bag attached to your package.
• Younasons Mall Product - If you have placed the order from our Younasons Mall category, an invoice copy will be sent to your email address.

If you have not found the invoice yet from the respective sources, kindly contact our Customer Service Representative via "Live Chat" and let them know about the invoice. They will surely help you out.

• The vouchers applied by you may have already been used.
• Some products in your cart may have reached the maximum purchase limit.
• High demand such as oil, rice, and other essential items may have quantity restrictions.
• The location that you've selected for delivery isn't operational now.
• Due to ongoing maintenance or system upgradation.

If you are still facing trouble please contact us via "Live Chat".

There could be several reasons behind why you're facing problems when adding something to your cart.

• The selected item, color or size may not be available.
• There may be restrictions on buying over a quantity of a product.
• Due to some technical system related issues
• You may not signed in to your account

In case any item is not available in stock, you'll only see the "Add to Wishlist" option.

If you wish to be notified when the seller restocks the products, tap on the heart icon to add the product to your wishlist and we'll notify you once it's available.

During this time, "Buy Now" and "Add to Cart" options will not be shown.

For example, after buying 5 units of a certain product, a pop-up message will show up to notify you about the limit.

If you're still facing any issues, please try again later as the system might be upgrading or undergoing maintenance activity. In that case, try placing your order directly from the website or vice versa.

Check if you're logged into your account. You can't add products to your cart without logging into your account.

At Younasons, different sellers offer the same product at their convenient price which lets you see different prices for the same products but it always allows you to find the best deal for you.

Different price for same product

To find the best deal following things can be checked:-

• Product Ratings and Reviews
• Seller Ratings

To find your location on Younasons app/ website during order placement and in order to get your product delivered to your location or nearby location, you will need to set up the correct address accordingly.

Please be informed that we do deliver based on our coverage area. While adding your shipping address, please input correct area and address to avoid failed delivery and get the correct shipping charge.

Younasons offers delivery services all over Bangladesh. We deliver through our own logistics (DEX) and our 3PL logistic partners (REDX, Paperfly etc.).

Sorry! You can’t place an order by calling us. Rather, you can only place orders from Younasons App/ Website. By following few simple steps:

• Search for your required product on our Younasons website or app.
• Visit the product page and press "Add to cart" or click on "Buy now".a single product
• Go to the cart and select the products which you finally want to order.
• Click on "Check Out".
• Choose your preferred payment option before clicking the "Confirm order".
• After selecting the payment and confirming the order you will get a notification from the app and by SMS/email to let you know that the order is successfully placed.

Delivery details:

Customers can check and change their courier location. Credentials are also visible in this section.

Product details:

Customers can see the image of their ordered product as well as the estimated delivery timeline. Seller vouchers are also visible in this section.

Younasons Coins and Vouchers:

Customers can see and usr redeemable collectible or coupon vouchers.

Order Summary:

Customers can review their total order from this section. They can view the item Total, Delivery Fee, Delivery Discount, Discounts, and Total Payment.

In order to ensure complete customer satisfaction, the following details are provided on the product page:

Overview

The Overview includes Product Specifications, Installation, Delivery, and Service

Rating

Navigate to the Rating area to get customer ratings and reviews. You may also look at the Seller Ratings, Ship on Time, and Chat Response Rate

Product Details

The product Highlights and Descriptions can be found under the Product Details section

Recommendations

To help the customer compare several items in the same category

To remove an item from your shopping cart, please follow these steps:

From web view:

Go to your “Cart” >Click on the “Bin” button> Press on the "Remove" button

From app view:

Go to your “Cart” > Slide to the left on the item you want to "Delete" > Press on the "Bin" button

Yes, Younasons offers 100% new and unused products. Other than that, it will be mentioned on the product page. If you have not received an intact product, please contact our live chat service immediately

Please contact our Customer Service Representative via Live Chat. if you find a product listed on our website that is not meeting these criteria.

No, our customer doesn't have to pay any duties or taxes upon delivery of their order. All products on Younasons are delivered at no additional cost to you since the stated price at checkout includes custom fees and import duties. You are not expected to pay any additional charges.

If you are asked by Customs or our logistic partner to pay duties or any other fees or requested to present a personal ID, please contact our Customer Service for clarification.

For more information, please contact our Customer Service Representative via Live Chat.

It's easy! Just follow the few below steps:

Products can also be filtered according to the number of stars received by other customers.

Tip: Upvote Helpful Reviews!

• You can now like/up vote reviews that you find helpful by pressing the Thumbs Up icon next underneath the review (left side)
• You can also down-vote & report reviews that you think are not correct. Click on the More Options ellipses to mark the review as either Not Helpful or report it as Abuse.

You can cancel your order so easily from Younasons App and Website.

From App:

• Sign in to your Younasons account and go to account section.
• Select “My Orders” > “View All” > Press on the order number you want to cancel.
• Under each item on the right, you can see a cancel button.
• Press on the cancel button to cancel the item or order.
• Fill in the cancellation request form:

• Select your cancellation reason.
• You can add a comment about why you want to cancel.
• Make sure you read and agree with the cancellation policy and click on the box
• Click on "Submit".

Note: If your order is in “Processing” status, kindly wait for our delivery team to contact you. After getting their call you can ask them to cancel your order. An order with shipped status can’t be canceled from your end.

If you are facing trouble with canceling your order or are not able to cancel the order on your own, kindly contact our Customer Service Representatives via Live Chat.

Younasons customers have the option of rating and reviewing their product and seller experiences.

The customers can both leave star ratings and add text to describe what they liked or disliked about their experience.

How do I leave a Rating and Review?

It's easy! just follow the below steps:

• You can rate products with stars like these!

  • Five Stars – I Love it ★★★★★
  • Four Stars – I Like It ★★★★
  • Three Stars – It’s OK ★★★
  • Two Stars – I Don’t Like It ★★
  • One star – I hate It ★
• The next step will be adding photos of the product that you have received. Upload at least 1-3 photos so that we could see what you have received and on which basis you are rating the product. This will help other customers to judge before buying.
• After uploading photos, kindly explain the reason for your rating or your experience with the received product in detail.
• You can also rate our rider and can put comments about his service or behaviour.
• Also, you can rate sellers with emojis.
• After completing your review press on “Share Review” to submit.

DO'S

• Focus on the Product and its Features (esp. when uploading pictures)
• Base the review on your own personal experience
• Tell us why you feel a certain way about the product and its quality
• Rate your products with Stars that define your experience (1 is lowest, 5 is highest)
• Make your review as helpful and relevant as possible for other customers

DONT'S

• Share fraudulent information about the product
• Share irrelevant information in the reviews
• Use profane, vulgar, obscene, derogatory, discriminating, or threatening content
• Upload vulgar, profane, irrelevant, or pornographic images in reviews
• Share anyone’s personal information
• Include Non-Younasons URL
• Upload copyrighted content
• Ask for returns and refunds from the vendors in the reviews

All Younasons customers can review and rate the products they have purchased from the platform.

If you have purchased something from Younasons, you can rank the product out of 5 stars, leave a descriptive review in text and even add pictures to express what you liked or disliked about the product.

If you want to share a review of a product that you've purchased on Younasons, follow the instructions below.

Here's how you can review the products on Younasons:

• From your Younasons app, go to "Account"
• Tap on "To Review" where you'll see all the products you've received
• Select the product you want to review
• Rate the product out of five stars with five representing "Delighted" and one star representing "Poor" experience
• Upload the pictures of the product
• Write about your experience with the product in detail
• Scroll down, and tap on "Share Review" to submit your review

At Younasons, we ensure that every credit/debit card transaction is secure and the best security protocols are implemented on the platform.

Younasons offers you the facility to pay the item value during delivery. The additional fee is charged upon purchase to provide our customers with the convenience of paying cash on delivery. But you can simply avoid this charge by selecting any of the pre-payment methods.

How can I avoid paying the Cash Payment Fee?

• There is no extra fee when you use other payment methods at checkout, such as bKash, Nagad, Debit/credit card. Digital prepayments are safe, convenient and reliable and also save you the unnecessary hassle of arranging cash when receiving your delivery.

Will the Cash Payment Fee be refunded if my order is cancelled or returned?

• Yes, the full amount will be refunded to you for cancelled and returned orders. In the case of a partial return, you will receive a partial refund on Cash Payment Fee based on item weightage.

Customers have to ensure that the product they are planning on purchase has the option of installments available. They can check this by looking at the installment tab right beneath the product description on the Younasons website and mobile app.

• To purchase from Younasons on online (EMI) installment-
• First, select ‘Buy Now’ to purchase the product
• The product should be worth a minimum of $100
• Select ‘Place Order’ and select ‘Installment’ as your payment method.
• Select your bank, EMI tenure, and enter your card details.
• You will receive a code on your registered phone number & email address
• Enter the code and place your order.

Note: After implementing your EMI plan it will take 7 working days to be activated and you will know by receiving an SMS from your bank after the process is completed.

Restricted Categories: All Fashion & Beauty products (EMI on watches only), Books & Stationery, Groceries, Digital Goods (EMI on Tours and Travel Packages Only), Vouchers, Baby, Kids & Toys.

Yes. Younasons EMI is a service that allows you to purchase items through a deferred payment plan using your credit card. In addition, EMI does not have any mark-up, down payment or any other hidden cost attached to it.

• Following are the Terms & Conditions applicable on Easy Monthly Installment plan (EMI):
• 0% EMI is applicable on each individual product, not on the total cart value.
• You can check out only if your credit limit is equal to or greater than the price of the product
• EMI is only available with Younasons’s Easy Monthly Installment Partners.
• For Offline or Online EMI Process - EMI tenure can be selected 3/6 months and the product value is starting from 10,000 BDT or More.

Note: For offline EMI, the Billing location has to be inside Dhaka and the shipping location can be inside or outside Dhaka city. But for the online EMI, the location could be from anywhere inside Bangladesh.

Customers have to ensure that the product they are planning on purchase has the option of installments available. They can check this by looking at the sidebar on the website, or the installment tab right beneath the product description on the Younasons mobile app.

To purchase from Younasons on (EMI) installment-

• First, add your products to the cart.
• The cart should include only one product worth a minimum of $100
• Select checkout, proceed to payment, and select installment as your payment method.
• Select your bank, your EMI tenure, and enter your card details.
• You will receive a code on your registered phone number & email address
• Enter the code and place your order.
• Once a purchase is completed using a Credit Card, just call Younasons helpline (16492) to inform them that you want to take the EMI facility. After successful product delivery, Younasons team will send a rider with required bank EMI form to get it filled up by the cardholder. It will take up to 7 working days for the installment to reflect on your credit card statement.

Note: For offline EMI, the Billing location has to be inside Dhaka and the shipping location can be inside or outside Dhaka city. But for the online EMI, the location could be from anywhere inside Bangladesh.

Restricted Categories: All Fashion & Beauty products (EMI on watches only), Books & Stationery, Groceries, Digital Goods (EMI on Tours and Travel Packages Only), Vouchers, Baby, Kids & Toys.

Younasons makes it easy for their customers to buy costly favorite picks with its Installment Plans. Currently, Younasons offers installment plans with the below banks:

• Bank Name
• Bank Name
• Bank Name

Click here to know about our EMI Partners and EMI Calculator to see your monthly repayments.

Note:

• - There may be a processing fee for specific banks.
• - If EMI plan has not been activated after 7 working days, then please call the concerned Bank’s helpline to escalate the matter. If you have been charged any financial fees due to this, they will be reversed in your subsequent statement.

When you make a purchase from Younasons, before proceeding to the payment page you can see all the details of your order and the amounts that will charge for the order. There are no hidden charges that you may see later added to your invoice. The total order amount is inclusive of all taxes and shipping fees. In case your order is delivered partially you will be required to pay only for the item that has been delivered to you and the amount will be mentioned on the invoice.

• Younasons EMI is available on all Younasons products but your order should contain only 1 product with a minimum value of $100
• For EMI Transactions to be approved, your total cart value should be equal to or less than the available credit limit on your credit card.
• Once a purchase is completed using EMI, it will take up to 7 working days for the installment to reflect on your credit card statement.

Younasons has a variety of payment methods for the payment convenience of customers. Complete below steps to select your convenient payment method:-

You can make payments to Younasons using the following payment methods:

• Cash on Delivery (COD) – By choosing this payment method, you can pay for the ordered product at your doorstep.
• Credit/Debit Card - You can use your VISA, Master or AMEX card to complete your payment. Click below image to know about card payment:

To check the Card beneficiary accounts saved in your Younasons account, please follow the below-mentioned steps:

• Go to your Account (From the below right ‘Account’ option)
• Click on ‘Payment Options’
• On the Payment page, you will be able to see all the saved Payment Methods & Credentials (Account number/ Card expiry date)

Customers can easily make payments through Debit/Credit cards at Younasons. You can make payment using a Debit/Credit card at Younasons in the following ways:

• To pay with "Credit / Debit Card" please go to the payment page and select "Credit / Debit Card"
• Enter your card details and input your CVV number. (CVV is the 3 or 4-digit number that is given on your card)
• To save the account information select the toggle button
• Click on the “Pay Now” button. You will receive a One Time Password (OTP) via SMS or email.
• Input the OTP and click confirm. After that, you will be able to pay and your transaction will be completed.

Note: Saving your card on Younasons will save you the hassle of entering your card details every time you shop on Younasons.

To delete saved payment credentials from your Younasons account, please follow the below-mentioned steps:

• Go to your Account (From the below right ‘Account’ option)
• Click on ‘Payment Options’
• On the Payment page, you will be able to see all the saved Payment Methods & Credentials
• Tap on the Bin icon for the credential you want to remove
• Confirm deletion by clicking on "Delete"

In case your return is rejected, the product will be shipped back to you.

This is what the entire process will look like.

• Product received at the warehouse
• Return claim rejected after review
• Product returned back to the customer

Note: After three unsuccessful delivery attempts, the product will be scrapped.

For more details check out our Return Policy

Now customers can easily initiate a return request for Younasons Fresh items. The return request must be raised within 24 hours of getting the product delivered. You can easily initiate a return request from your Younasons App or Website. Please follow the steps mentioned below to proceed with the return request -

• Log in to your Younasons Account
• Go to "Account" > Go to "View All"
• Select the order number that you want to return
• Click on “Return/Refund”
• Select “I want to return the product” option

• Then you will redirect to the return form page, where you can find a section named return reason. Under the return reason, there will be available four options:

  1. I received an incorrect quantity or missing item
  2. I received a rotten or spoiled item
  3. I received an expired item
  4. I received a wrong item

  After selecting the most relatable reason click on “Confirm”

• Then you have to Upload Pictures of the product and give a Comment
• By clicking on “Edit refund method” you can select your convenient Refund Method.
• Finally, “Submit” your return request and you can see a pop-up notification Submitted Successfully.

After submitting a successful return request, you will be notified by us about the return request result and soon your refund process will start according to the result. You will get your refund according to the regular refund timeline.

If customers didn’t receive their product but the status is showing “Delivered” then customers have to create a return request as a complaint and also to get a refund. You can easily initiate a return request from your Younasons App or Website. Please follow the steps mentioned below to proceed with the return request -

• Log in to your Younasons Account
• Go to "Account" > Go to "View All"
• Select the order number that you want to return
• Click on “Return/Refund”
• Select “I didn’t receive the product” option

• Then you will redirect to the return form page, where you can find a section named return reason. Under the return reason, there will be available two options:

  1. I didn’t receive the package
  2. I received an empty package

  You have to select the “I didn’t receive the package” option

• Submit your Comment
• By clicking on “Edit refund method” you can select your convenient Refund Method.
• Finally, “Submit” your return request and you can see a pop-up notification Submitted Successfully.

After submitting a successful return request, you will be notified by us about the return request result and soon your refund process will start according to the result. You will get your refund according to the regular refund timeline.

Customers can easily initiate a return request for an empty package. The return request must be raised after getting the status delivered. You can easily initiate a return request from your Younasons App or Website. Please follow the steps mentioned below to proceed with the return request -

• Log in to your Younasons Account
• Go to "Account" > Go to "View All"
• Select the order number that you want to return
• Click on “Return/Refund”
• Select “I didn’t receive the product” option

• Then you will redirect to the return form page, where you can find a section named return reason. Under the return reason, there will be available two options:

  1. I didn’t receive the package
  2. I received an empty package
• Select “I received an empty package” option and click “Confirm”
• You have to upload Pictures against your issue and can give a Comment
• By clicking on “Edit refund method” you can select your convenient Refund Method.
• Finally, “Submit” your return request and you can see a pop-up notification Submitted Successfully.

After submitting a successful return request, you will be notified by us about the return request result and soon your refund process will start according to the result. You will get your refund according to the regular refund timeline.

Is your order broken or damaged?

Submit your request for return within 14 days for Younasons Mall and within 7 days for other products

To protect your interests, we have different policies for different products. Check our return policy for more details.

Customers can easily initiate a return request for a missing item(s). The return request must be raised after getting the status delivered. You can easily initiate a return request from your Younasons App or Website. Please follow the steps mentioned below to proceed with the return request -

• Log in to your Younasons Account
• Go to "Account" > Go to "View All"
• Select the order number that you want to return
• Click on “Return/Refund”
• Select “I didn’t receive the product” option
• On the next page ‘’Select the missing item(s)” quantity
• Select Return Reason as “There are missing item(s) in my package” option and click “Confirm”
• You have to upload Pictures against your issue and can give a Comment
• By clicking on “Edit refund method” you can select your convenient Refund Method.
• Finally, “Submit” your return request and you can see a pop-up notification Submitted Successfully.

After submitting a successful return request, you will be notified by us about the return request result and soon your refund process will start according to the result. You will get your refund according to the regular refund timeline.

While returning an item, the customer can choose either the Pick-Up or Drop Off option-

• Pick Up - If the customer wants their return package picked up from their location, they can just do it by selecting this option.
• Drop Off - This option is available if the customer decides to go to the nearest return Drop-off location by themselves and drop-off their return package.

Note:

• If customer receives the product at the doorstep then the customer can choose Pickup/ Drop-off as per convenience.
• Customers won't be able to select pick-up option for return if your received order was collected from collection point.

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request from Younasons App or Website. Return request must be raised within 14 days for Younasons Mall items, or within 7 days for Regular Seller (non-Younasons Mall) items from the date of delivery.

Note: You will not be able to select pick-up option for return if your received order was collected from collection point.

We have an easy return policy for both of our dMall and regular products. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please apply for a return request on the app or website within 14 days for dMall items and 7 days for non-dMall items from the delivery date.

Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of non-returnable items.

Valid reasons to return an item:

• Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
• Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)
• Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products only

To return Overseas/Global products firstly you have to collect below 3 images to place a return request for your Global product -

• Picture of the product
• Picture of the product's manufacturing package
• Picture of SKU label ( Alljoy airway bill)

After that kindly contact our customer care representative through Live Chat.

Customers can easily initiate a return request for digital goods. The return request must be raised after getting the status delivered. You can easily initiate a return request from your Younasons App or Website. Please follow the steps mentioned below to proceed with the return request -

• Log in to your Younasons Account
• Go to "Account" > Go to "View All"
• Select the order number that you want to return
• Click on “Return/Refund”
• You will redirect to the return form page

• Then you can find a section named return reason. Under the return reason, there will be available some options:

  1. Other complaint
  2. I received an incorrect code
  3. I received an expired code or subscription
  4. I didn’t receive the code/confirmation email
  5. I didn’t receive the mobile recharge
  6. Service provider is not accepting the code or doesn’t agree to provide the service
  7. I haven’t received the bill invoice on my email
  8. Payment is deducted but bill is still due/ un-paid
  9. Incorrect arrears are shown on my current bill
• After selecting the most relatable reason click on “Confirm”
• Then you can add a picture and write your commnet
• The Refund method will be selected automatically from the system (The refund method will be the same method you used to purchase the product).
• Finally, “Submit” your return request and click on “Proceed” to complete the return process.

After submitting a successful return request, you will be notified by us about the return request result and soon your refund process will start according to the result. You will get your refund according to the regular refund timeline.

We have an easy return policy for both of our Younasons Mall and regular products. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please apply for a return request on the app or website within 14 days for Younasons Mall items and 7 days for regular items from the delivery date.

Customers should select the correct return type to avoid return rejection/It is very important to select the return type correctly to reduce the failure of the return. If the customer doesn't select the exact type of return then the return request might be failure. Kindly check below for a better understanding:

1. If customer receives the product at the doorstep then the customer can choose Pickup/ Drop-off as per convenience.
2. If customer receives the product from the collection point then the customer must have to select Drop-off.

Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information view the complete list of non-returnable items.

Valid reasons to return an item:

• Delivered Product is damaged (physically destroyed or broken / defective - dead on arrival)
• Delivered Product is incorrect (presentation different on the website / incomplete - missing parts)
• You no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package - eligible for selected products only where Change of Mind Available" option is mentioned.

In order to return your product please note below mentioned conditions:

• The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
• The product must include the original tags, user manual, warranty cards, freebies and accessories.
• The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Younasons packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box.

While handing over your package to Drop-Off station/ Pickup Agent, please collect the Younasons Return Acknowledgment paper and reserve it for future reference.

If you get a faulty, damaged, or incorrect/incomplete product, you have 7 days to return it. If the product was purchased from Younasons Mall, you have 14 days to return it.

You can request for return if:

• - Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
• - Delivered product is incomplete (i.e. has missing items and/or accessories)
• - Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
• - Delivered product is does not match product description or picture (i.e product not as advertised)
• - Delivered product does not fit. (i.e. size is unsuitable)

For “Change of mind” option: Customers can return the product only for selected categories (If available): Men’s Fashion, Women’s Fashion, Men’s Bags, Women’s Bags, Luggage & Suitcase, Bedding, Bath. Exceptions are duffel bags, innerwear, and overseas products.

Conditions for Returns are:

• - The product must be returned in original and undamaged manufacturer packaging or box.
• - Do not put tape or stickers on the manufacturers' box
• - If Younasons packaging has been damaged, wrap the item in another layer of external packaging like plastic to - avoid damage to the parcel during transportation.
• - Include any of the following that came together with your item: free gifts, warranties, tags, labels, manuals, any other accessories
• - Item must be unused, unwashed, and unaltered (if applicable). Fashion products can be tried on to see if they fit.
• - Item must be in the same condition as received.

Note:

• The goods must be returned in its original manufacturer packing or box, which must be intact.
• You will not be able to select pick-up option for return if your received order was collected from collection point.
• You can read more on how to pack and label your package?

Items can not be returned if it is “non-returnable”.

If you want to return items in these categories because they are damaged, defective or expired, please contact customer service. If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page, in the “Return & Warranty” section.

Alternatively, for the app, you can view the warranty period in the service section, found in the overview of the product.

Customers can find refund tracking number so easily by following below steps:

• - Go to the Younasons website or App and log in to the Younasons account.
• - Go to the 'Account' section.
• - Click/ Tap on -“My returns” section.
• - From the next page select “Return Initiated”
• - In the "Return Details" page, return tracking number will be available. Example: Tracking No. DEX-BDN--XXXXXXXXXX #

To access the return tracking number, please follow these steps:

• Go to Account > "My Returns"
• Select the order to be returned
• Click on "Return Initiated"
• You can now view the return tracking number

• Return requests must be raised within 7 days from the date of delivery (14 days for Younaosns Mall items)
• Drop-off package within 4 days/ Handover package to pickup agent within 3 days
• Your item will reach our warehouse for quality check within 3 days
• Quality check will be done within 1 day

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Younasons app or website. Return request must be raised within 14 days for Younasons Mall items, or within 7 days for non-Younasons Mall items from the date of delivery.

After initiating a return request, product will be Dropped-Off or Picked-Up according to the selected method. After Dropped-Off/ Picked-Up, it takes 3 days for the product to reach the warehouse. At the warehouse, it takes 1 day for a Quality Check of that particular returned product.

Note:

• Faster you drop off your item, the faster we start processing it.
• All days other than Friday, Saturday and Other Government holidays are counted as working days.
• You won't be able to select pick-up option for return if your delivered order was collected from collection point.

Once you are done with placing a return request, follow the steps to return your item:

• Pack your return package securely, with the product in the original and undamaged manufacturer's packaging as delivered to you.
• Print out the return label as below and attach it to your return package or write your order number & return tracking number clearly on the outer side of the package.
• Once you have packed your items, now Drop-off package to nearest hub/ handover package to pick up agent.

Find your nearest Younasons Return Drop Off Hub.

Find your nearest 3PL Return Drop Off Point.

Conditions for Returns:

• The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
• The product must include the original tags, user manual, warranty cards, freebies and accessories.
• The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Younasons packaging, it must be returned to the same condition with return shipping label attached. Do not put tape or stickers on the manufacturer's box.

Note:

• It is important to indicate the order number and return tracking number on your return package to avoid any inconvenience/delay in process of your return.
• While handing over your package to Drop-Off station/ Pickup Agent, please collect the Younasons Return Acknowledgment paper and reserve it for future reference.
• You will not be able to select pick-up option for return if your received order was collected from collection point.

Don't worry about returning your received packages to Younasons anymore. Return requests must be raised within 7 days from the day of delivery (14 days for Younasons Mall items). You can initiate a return request so easily from your Younasons App or Website. Please follow the steps mentioned below to proceed with the return request -

• Log in to your Younasons Account
• Go to "Account" > Go to "View All"
• Click on the order number that you want to return
• Click on “Return/ Refund”
• Select "I want to return the product"
• On the next page input a Return reason, Upload Pictures and give a Comment
• Select your convenient return shipment (Differences between the Return Drop Off and Pick Up)
• Select your convenient refund method
• Finally, confirm your return request.

Once you’re done with initiating a return, Drop-off your package within 4 days after return initiated/ Handover your package to the pickup agent within 3 days after return initiated based on the selected return shipment. After that, your returned item will reach at our warehouse for quality evaluation within 3 days. The Quality evaluation process takes 1 day. You will be notified by us about the review check result and your refund process will start according to the result.

Note: You will not be able to select pick-up option for return if your delivered order was collected from collection point.

The quality evaluation process may take 1 Day, once the item reaches our warehouse.

The refund process will only begin after we have completed evaluating your returned product and your return claim was deemed valid. You will be notified via email and SMS once your refund has been processed. If it is an invalid return, the product will be sent back to you and you will be informed of the reason for return rejection.

• Once we have received your return package
• It arrives at our warehouse for quality check within 3 days
• Quality check takes 1 day

Please note, faster you drop off your item, the faster we start processing it.

Step: Fill out the online return form by going to My Orders > Select your order >Return.

The list of possible return reasons -

• Item is defective or not working
• Item or accessory is missing in the package
• Item has missing freebies
• Item doesn’t match the description or picture
• I did not order this size
• I received the wrong item
• Item does not fit me
• Don’t want the item anymore
• Item is damaged/broken/has dent or scratches

You can select "Return Reasons" as per your actual reason. Kindly follow the below GIF to know more details and If you are unsure about the selection of your return reason kindly contact our customer care representative.

Note: You will not be able to select pick-up option for return if your received order was collected from collection point.

You can drop your return package at your nearest return station based on your selected courier. To find your nearest DEX / 3PL Drop-off points, please visit the mentioned link below:

• BD-DEX: Younasons Return Drop Off Hub.
• 3PL: 3PL Return Drop Off Point.

While handing over your package to Drop-off station/Pickup Agent, please collect the Younasons Return Acknowledgment paper and reserve it for future reference.

If warranty service is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery Options”.

Alternatively, for the app, you can view the warranty period in the service section, found in the overview of the product.

For more information on warranty claims you may view our Warranty Policy.

Click here to know about our Brand Contact List.

Return Process: If it has been less than 7 days since the product was received (or 14 days for Younasons Mall), you can get a refund directly from Younasons without contacting the manufacturer. Visit our Return Policy page for more information.

Note: You will not be able to select pick-up option for return if your received order was collected from collection point.

Repair/ Replacement: If it has been more than 7 days since the product was delivered (or more than 14 days for Younasons Mall), you can claim the warranty as per the manufacturer's policy.

Brand Warranty: Visit the Brand Contact Details page for more information.

Seller Warranty: Contact the seller directly via the chat option on the product's page.

For further information Chat with us

Younasons facilitates the customers to avail brand warranty service during purchase. If you face any issues with your product, please contact respective brand's customer service department. Brand's customer service will resolve your issues.

You may refer to the Brand Contact Listfor locations of the service centers. The addresses can also be found on the warranty card or on the manufacturer's website.

You can still claim your product's warrantyby presenting Seller Invoice (VAT bill) which was delivered along with the product to any authorized Service Center.

We did share a Younasons invoice paper while delivering the product to you. Just show the invoice paper to the seller or to the relevant warranty center to claim the warranty. For further assistance, Contact Us.

You may check if your product has a warranty by visiting the product page and check under "Return & Warranty" section.

Types of warranties:

1. Brand Warranty: Brand warranty are warranties provided by the brand/manufaturer of the product. Younasons does not take any responsibility for after-sales services provided by the brand/manufacturer. Customers will need to approach the brand directly through their authorized service centers to submit the products for repair/replacement under the warranty conditions.
2. Seller Warranty: Seller warranty are warranties provided directly by the seller who has sold the product to you. Please note that the terms and conditions of this warrantymay differ from seller to seller. Customers may check directly wih the seller via the chat function on the product page.
3. International Manufacturer/Seller Warranty: This warranty is directly offered by international manufacturers/sellers of the product. The geographical location of the service center may very based on brand's regional presence and may require the customer to ship the product out of country to be repaire/replaced. Customers have to follow the warranty process as mentioned on the warranty card or on the brand's official website.

Note: All warranties doesn't cover damage caused by accidents or unauthorized modifications.

No, you can’t use the COD option for collection point orders. Pick-up point orders can only be placed via making pre-payment.

If you want to collect products from any convenient pick-up point with a minimal shipping charge, you can select any of the prepayment methods below-

• Payment Gateway 01
• Payment Gateway 02
• Payment Gateway 03

You can select a collection point as a shipping location. You will get an OTP when your product reaches the collection point and the product is ready to collect. By showing OTP you can collect your products from the collection point. You can find the OTP from App easily.

You can find the collection point’s time in the given table so easily.

Find your nearest collection points:-

• DEX Collection Points
• 3PL Collection Points

Note: If you face any kind of collection point timing problem, then please chat with us.

Eligibility to avail Collection Point:-

• Regular (Non-bulky/Low weight products) category products only
• Fulfilled by Younasons (Non-bulky/Low weight products)
• Customer location is within 5 km from Younasons collection point
• The order has to be on prepayment (bKash/Nagad/Rocket/Debit-Credit Card)

Can not avail collection point for these products:

• Regular (Bulky/High weight products), Global, Fulfilled by Younasons (Bulky/High weight products).

Note: Not every item is available at the collection point. If the item is not available for collection point, the customer may not able to select the collection point. We will try our best to avail all products for the collection point in future.

You can track your collection point’s order so easily. To know the process of collection point’s order tracking, please follow the below image.

Your schedules are so busy? Not available during business hours?

No worries! Younasons brings you the facility to collect your desired product from the nearest collection point on the go. Younasons is shipping the packages from all across Bangladesh and delivering them to a collection point near you. For the convenience of customers, Younasons has been able to set up pickup points at 162 areas in 64 districts. Customers can get this facility from Younasons Express and 3PL collection points.

So, Update Younasons App! Enjoy all the exciting deals and place more orders!

You can only select collection points based on your default shipping address which falls within 5km radius. To select collection points in a different area, you would need to modify your default shipping address.

You will have to collect your product within 3 days from collection point after getting the OTP.

Whenever the product will be ready to deliver, you will be notified by SMS, Email & Push Notification.

Younasons DigiBox is a digital version of Younasons collection point. Now, customers can use Collection Point digitally for collecting their package.

You have to follow the below steps to collect the product from DigiBox:

• To collect the product you have to go in front of the DigiBox and then click “START” option showing on the DigiBox screen
• Then you need to select the “CUSTOMER” option to get the product
• If you want to collect the parcel via OTP, you have to select the “OTP” option to collect the product via OTP or select the “QR CODE” option to collect the product via QR CODE. Then input the phone number that was provided while placing the order in the given section and click on “Find”.
• If the phone number is correct then customers have to click on “Yes” to continue the process.
• To collect the parcel enter your 4-digit OTP received from Digibox via SMS in the Digibox OTP section and also enter the 6-digit OTP on Younasons OTP section received from Younasons via email, message or app from Younasons in DigiBox, after that click on “Submit”.
• After submitting the OTPs in the Digi box, the specific box will open automatically and customers have to collect the parcel from the box within 30 sec and then close the box.
• After closing the box customers can see the “SUCCESSFUL” text on the screen and will also get a push notification.
• After collecting the parcel customer will receive a message like: Parcel ID: etrrr-xyz successfully collected by 017********. Thank you for using DIGIBOX.

Younasons offers the easiest package collection service to facilitate low-cost delivery to customers, where customers can collect their orders from their nearest DigiBox. After selecting the product you want to order or adding your items to the cart, follow these simple steps mentioned below:

• Click on “Collect your parcel from the nearest Younasons DigiBox with a reduced shipping fee” to select a DigiBox as a delivery option from Checkout page,
• Select a DigiBox location based on convenience (If it is available on your nearest Default Location you can select it to get the delivery)
• Once the parcel is ready for collection, you will be notified by SMS when the package will be delivered at the DigiBox. You will also receive Younasons OTP via SMS and Push Notification.
• You will be able to find OTP from App: Account > My Orders> View All> Click on the particular product's order status
• To collect the parcel enter your 4-digit OTP received from Digibox via SMS in the Digibox OTP section and also enter the 6-digit OTP on Younasons OTP section received from Younasons via email, message or app from Younasons in the DigiBox, after that click on “Submit”.
• After submitting the OTPs in the Digi box, the specific box will open automatically and customers have to collect the parcel from the box within 30 sec and then close the box.

Note:

• Customers can select prepayment methods like Cards (Credit/Debit), Payment Gateways as per convenience.
• Bulky items and Global products can not be taken delivery from DigiBox.
• After receiving the OTP, you have to collect your product from DigiBox within 3 days.

Younasons offers the easiest collection point service to facilitate low-cost delivery to customers, where customers can collect their orders from their nearest pick-up point. After selecting the product you want to order or adding your items to the cart, follow these simple steps mentioned below:

• Click on “Collect your parcel from the nearest Younasons Pick-up point with a reduced shipping fee” to select a collection point as a delivery option from Checkout page,
• Select a pickup point location based on convenience
• Once the parcel is ready for collection, customers will receive OTP via SMS and Push Notification.
• You will be able to find OTP from App: Account > My Orders> View All> Click on the particular product's order status
• Collect the product from the Pick-Up point by showing that OTP within 3 days after receiving the OTP.

Noe: Customers can select Prepayment methods like Cards (Credit/Debit), bKash and Rocket as per convenience.

Yes, Younasons delivers all over Bangladesh.

We deliver through our own logistics "Younasons Express" and also through our logistic partners (Younasons Express and 3PL). However, outside Dhaka products are delivered to the regional Younasons delivery point or nearest courier service center, from where the customer are responsible to collect their product.

Free shipping is a deal where you can get your product delivered without any shipping charge.

During campaign periods, Younasons offers free shipping slots. Where customers can order products without any shipping charge. Terms and conditions like category restrictions, minimum order amount, minimum item amount etc might apply on free shipping deals. Free shipping banner example:

Also, customers can enjoy free shipping offers from specific Brands/Sellers.

• If free shipping is available you can find “Free” sticker under the product.
• From product page Brand/Seller free shipping conditions can be visible. Once, mentioned terms & conditions are met free shipping will automatically apply on checkout page.

To know more about campaigns, visit "Younasons Campaign"

Some of the most common reasons for failed delivery are as follows:

• Wrong Address: While placing an order, the customer has entered the incorrect address.
• Wrong Phone Number: While placing an order, the customer has provided a wrong phone number.
• Customer not available: Our delivery rider has not been able to get in touch with the customer

There are various ways to avoid failed delivery, we have mentioned some of them here. Please follow these in order to avoid failed delivery.

• Keep your address and phone number updated

  so we can contact you and deliver to the right address

• Switch on your Younasons App's notification

  so you are updated with your order status

• Authorise a friend to receive your item

  so you do not miss your delivery if you are unavailable

Younasons is always devoted to getting your orders delivered by committed delivery time on the product page. As per convenience, customers can find out delivery timelines in many ways.

Let’s have a closer look at our simple ways to find out when your products will be delivered-

From Product Page

If customers are planning to purchase any product, they can simply find the delivery timeline from the product page. However, the customers’ location/area must be given in the account. To find the delivery timeline from the delivery detail page, please follow the steps given below-

From Website My Orders

• Step 1 - Login to your Younasons Account >Account > My Orders
• Step 2 - Click on Manage
• Step 3 - You can check the delivery timeline

After placing an order, your that order has to complete several steps/stages before it's done with "Delivery". To track order status, please follow the below steps:

• Login to your “Younasons Account”
• Go to “Account” > “My Orders” > “View All”
• From the order list, click on the "Order Number" that you want to track.
• Click on Track Package
• That will lead you to the “Delivery Detail” page.

From the “Delivery Detail” page, you can get the updated status of your recently placed order as per updated progress.

Customers should check the whole package carefully, if the package is opened/damaged or the product seal is broken, the customer should not accept it.

If you accept any open or damaged package without noticing or by mistake, kindly contact our Customer Service Representative via "Live Chat". They will provide you with a solution and will take the necessary step to solve the issue.

If you order your products from multiple sellers, you will get your products delivered as per seller shipment based.

As we have to maintain a delivery timeline, we have to deliver goods as soon as we get them from the seller. Collecting products from different sellers takes different timelines. (Suppose one seller may face some issue and make delay to send the product to us)

So, whenever our logistics team receives any product from one seller they will process the product for delivery from the very next moment upon receiving it.

In such scenarios, please reach out to us via Live Chat or Hotline (16492) and share your order number to check the issue. From our end, we will surely take the proper step if necessary.

Please note that, if your order did not reach you in the promised lead time or order status has not been updated, mentioned reasons can be:

• Floods / Earthquakes/ Weather conditions
• Protest / Strikes
• Pandemic / Lockdown
• Long government holiday (Eid/ Puja etc)

However, Younasons will not be liable for delays due to the following circumstances:

• Incomplete / Wrong address
• Customer failed to receive items

We are always committed to delivering products on an estimated timeline and we give our 100% effort to keep our commitment. However, delivery might be delayed in some unavoidable/ bad/ unexpected scenarios, like:

• Mega Campaign time: During mega campaign our delivery team require to process large amount of orders. Hence sometimes it causes delay in delivery.
• Long public holiday: On long public holidays, like Eid vacations, Puja vacation, Govt. holidays there might be delays in delivery.
• Bad weather/ Natural Disaster: The weather conditions of the destined city may be rough; for example- Heavy rainfall, Smog, Landslide, etc., Which may result in a delivery hold-up
• Remote Locations: If the delivery area is in a remote location or in no-go zones then there might be delivery delay but our delivery hero tries to do the best to deliver the product.
• Law & Order Situation / Roadblocks: Due to procession, lockdowns, strike issues resulting in route blocking you may receive your package after the promised time.
• Countrywide pandemic: In the pandemic situation it’s quite difficult to deliver the products. At that time delivery will be delayed. We try our best to deliver the product as early as possible if the situation gets well.
• Accident or Unwanted Package Damage: Sometimes an accidental package damaged situation can take place in that case the delivery may not be possible.
• Seller Sourcing Issues: Sometimes sellers take longer than expected time to fulfil your order.
• Courier Service Delay: Our Delivery Wings take a longer than expected time to deliver your order.
• Cross Border shipment delay: Due to Air Transportation or Custom Delays, your Cross Border order may take longer than usual to be delivered.
• Wrong Address / Phone Number: While placing an order the customer has entered an incorrect address or phone number, leading to late delivery.

Don't worry as our delivery team will attempt again to make sure you receive your product.

Shipping address can’t be changed after placing an order. However, you may cancel the placed order and re-order with your correct/new address. Otherwise, you have to receive the product at that given address.

To select the correct address please follow these steps -

• Log in to your Younasons Account.
• Click on the 'Settings' icon and go to the 'Address Book' option.
• Choose your correct address from the list and make it default.

Note: You can also set a new address and save it as your default address for your next orders. After saving your correct shipping address, it will appear in your address book as the default shipping address and also on the checkout page.

After placing an order, your that order has to complete several steps/stages before it's done with "Delivery". To track order status, please follow the below steps:

• Login to your “Younasons Account”
• Go to “Account” > “My Orders” > “View All”
• From the order list, click on the "Order Number" that you want to track.
• Click on Track Package
• That will lead you to the “Delivery Detail” page.

From the “Delivery Detail” page, you can get the updated status of your recently placed order as per updated progress.

• Tap on Account
• Tap on View All
• Tap on a product
• Tap on Track Package

Here you can track your order

Your delivery charges depend on the following

• Number of item in the order
• Weight of the item
• Delivery location

Younasons doesn’t have any fixed delivery charge. Delivery charges basically depend on product weight, shipping location, quantity etc. Therefore, the shipping charge you can see on product page is generated by the system depending on mentioned parameters.

There are a few areas where the express delivery service is not available due to courier-related reasons but an expansion of services will arrive soon to please you.

Please note that we’re trying to expand our services to include more places. Stay tuned for updates!

Express Delivery is an astounding initiative taken by Younasons to create more convenience for customers. Younasons has always been facilitating customers with tremendous product and services. Express delivery is one of those. Basically, Express Delivery is the fastest and premium delivery service that commits you to get your product delivered within next day of placing an order. Currently, express delivery is available for “Fulfilled by Younasons” products which are known as warehouse products. If superfast delivery is your prime priority, then express delivery is the perfect option to be chosen.

You might want to know- “What is Fulfilled by Younasons?”

Fulfilled by Younasons is a premium delivery service of Younasons Bangladesh. Fulfillment by Younasons is a service where Younasons is responsible for processing, packing and shipping your orders by own fleet. Your products will be packaged professionally, and go through quality checks to make sure they are safe while speeding to your doorstep.

If your desired product offers express delivery in your city then you can find "Express Delivery" option on product description page right under Delivery section.

We believe that your package's safety and security are always our priority and that is why we offer a premium service known as “Fulfilled by Younasons” or “FBD”. Fulfillment by Younasons is a service where Younasons is responsible for processing, packing and shipping your orders and your items are stored in Younasons warehouse. Also, to ensure the fastest delivery, Fulfillment by Younasons facilitates customers praiseworthy service within the expected timeline.

Younasons Express is only available for selected products. To find out if a product is available with Younasons Express or not simply look for the Younasons Express logo on the product page.

You can also use the Younasons Express filter to only see items available with Younasons Express.

“Younasons Express” service is only valid for some selected products to deliver to your doorstep within 24 hours.

However, we have the “Drop-off” service for your returns which are processed within a really short period of time.

For Drop-Off service the faster you drop off your item, the faster we start processing it.

If the status is "Refunded", it means that Younasons has completed the refund process from their end and your amount is being processed by your concerned bank.

It takes your bank around 10 working days to process the amount.

In case you have not received the amount after 10 working days, Than chat with us

Younasons facilitates customers with a very simple refund policy.

• The processing time of your refund depends on the type of refund and the payment method you used.
• The refund period / process starts when Younasons has processed your refund according to your refund type.
• The refund amount covers the item price and shipping fee for your returned product
• Provided that received cash back amount, if any, will be adjusted with the refund amount.
• As per refund policy , in whatever case if the order gets cancelled or returned customers will not be getting the cashback.

Refund Policy:

For example: If a customer made payment by bKash then customer can select Refund Voucher or source bKash account as refund method.

As per the refund policy, the below timelines will be applicable against each "Payment Method". The time required to complete a refund depends on the refund method you have selected.

Refund processing times are as follows:

Issuance of Refunds:

You can choose your preferred refund method based on the table below if your product is eligible for a refund. The shipping fee is refunded along with the amount paid for your returned product.

For return processing, it takes a total of 4 days to complete. After you have successfully returned your product to Younasons via pickup/drop off, it will take a maximum of 3 days to reach at our Younasons Warehouse where the “Quality Check” will be done within a maximum of 1 day. If your claim is found valid, Younasons will refund your amount of the purchase according to the refund policy that you have chosen.

For order cancellation, after cancelling an order refund processing starts immediately.

The time required to complete a refund depends on the refund method you have selected. Please Click Here to know more about the Refund Timeline.

Important Note: Any voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

The process time of your refund depends on your refund option

Yes, Younasons refunds the shipping fee. The shipping fee is refunded along with the amount you have paid for your returned or cancelled product.

For example:

You have returned a product. The product price of the returned product is 100 taka and the delivery charge is 25 taka. When you will receive your refund the refunded amount will 125 taka.

The same will goes for the cancelled order.

The goal is to bring traffic towards Younasons and earn money by promoting our given link. As much as the affiliate enriches the customer, the chance of earning also increases.

As Younasons is the biggest online shop in Bangladesh, they have the largest assortment, reliable service and warranty that makes Younasons affiliate program best in the country.

Not everyone who signs up for the Younasons Affiliate Program is shortlisted. The shortlisting criteria for the Younasons Affiliate Program includes, but is not limited to, factors such as the influencer's social media following, engagement rate, relevance to the Younasons customer base, and the quality of content produced by the influencer. Additionally, Younasons reserves the right to reject any application in case of the following scenarios-

• Multiple applications from same applicant with different or same email address
• Applicant shares wrong social media profile link
• Identification of fake followers on applicant's social media profile

Not everyone who signs up for the Younasons Affiliate Program is shortlisted. The shortlisting criteria for the Younasons Affiliate Program includes, but is not limited to, factors such as the influencer's social media following, engagement rate, relevance to the Younasons customer base, and the quality of content produced by the influencer. Additionally, Younasons reserves the right to reject any application in case of the following scenarios-

• Multiple applications from same applicant with different or same email address
• Applicant shares wrong social media profile link
• Identification of fake followers on applicant's social media profile

Younasons affiliate program is a splendid chance for everyone to earn money online by promoting and selling products that are already in Younasons online shop.

• Younasons affiliates program gives you the best chance to earn the commission by promoting and selling Younasons products online.
• You can easily sign up and start working immediately- all you have to do is use the Younasons affiliate link in your content.
• Younasons is the biggest online shop in Bangladesh. So working with Younasons through an affiliate program can be an exciting experience for you.

Anyone and everyone, who is interested in promoting our links, can sign up. Based on the appliers-

• We will verify their profile and choose between them.
• We will prefer mainly influencers, bloggers, spokesperson, page admins, price comparison sites, websites, etc. who can provide traffic towards Younasons.

Click here to get the Younasons Affiliates Signup Form

Anyone and everyone, who is interested in promoting our links, can sign up. Based on the appliers-

No, There is no requirement or additional skill required to signup as an individual/company/enterprise for the Younasons Affiliate Program

Note: Interested joiners need to fill up the sign up form with the authentic information.

The signup form filling up is so easy. Just write down the mandatory information on the form's field.

Please follow the below steps-

• Select your account type- an individual or a company / enterprise
• Full Name / Legal Business Name*
• Email Address (Open a Younasons shopping account with the same email through Younasons App)*
• National Registration Number / Government Issued ID Number*
• Country You Are Based In*
• City*
• Postal Address*
• Phone Number*
• Whatsapp Number*
• Traffic > PLATFORM NAMES AND LINKS (Platform/Channels you will be using to promote your affiliate link)*
• Category ( Food, lifestyle, fashion & beauty, tech etc.)*
• Monthly Traffic size*
• Tax / Legal Information - Tax ID*
• Tax / Legal Information - VAT rate (provide %)*
• Tax / Legal Information - VAT Applicable*
• Payment Option*
• Bank Information - Beneficiary Name*
• Bank Name*
• Bank Information - Beneficiary Phone Number*
• Bank Information - Bank Account Number*
• Bank Information - Branch Code*
• Bank Information - Routing / ABA / Swift Number*

After filling up all these mandatory fields, you need to “Agree” with our ‘Terms and Conditions’ to join the Younasons Affiliate Program. To get the Younasons Affiliates Signup Form click here.

We have our commission list which will be shared after onboarding of affiliates. Now affiliates can get up to 18% commission.

It's a cost per sale model. Interested people need to sign up, after being onboarded, they'll be given a link, they just need to push that link through their website, Facebook page/group, blogs, vlogs, any other social media platforms or channels. Every time a customer buys something through the link, the affiliate receives a commission based on that specific category.

After submitting the form it takes 5-7 working days to confirm your selection.

You can join in Younasons Donates by signing up. To join please click here and filling up the Younasons Donates form.

Younasons Donates is the country’s first online multi-charity donation platform, connecting thousands of potential donors to charities that help the most vulnerable segments of the communities in Bangladesh. 100% of every donation made through Younasons Donates goes to the charity or organization of choice, without any service fee. Donate now to the cause that means the most to you and join us in uplifting the community together.

There are some of the charitable organizations which are connected with us, where you can donate up to 25000 Taka. The charitable organizations like-

• OBHIZATRIK Foundations
• Mojar School
• Ignite Global Foundation
• Amal Foundation
• ActionAid International Bangladesh Society
• It's Humanity Foundation (IHF)
• JAAGO Foundation

Younasons Donares will collect your donated money that you make through Younasons and then Younasons will provide the money to the concerned Charity or NGO to provide the service to the unprivileged people.

• You can Donate from $0.25 to $250 on different "Charities or NGOs" have different product prices so, you can buy donation products of your choice.
• You can donate from Younasons App & Website.
• Your donation confirmation will be sent to your designated email/ mobile no within 48 hours.
• There will be no extra charge for those products.
• The donated money is non-returnable

You can purchase these products by donation through the regular purchase process of Younasons.

In the case of a failed mobile Top up / recharge, please communicate with our customer service team via Live Chat and place your complaint. The customer service team will validate your complaint and provide a solution according to Younasons policy.

Mobile Topup / Recharge is a digital service that allows you to add airtime balance, internet, bundle or voice packages to any mobile phone listed under any mobile operators in Bangladesh. It is fast, simple & reliable.

These are the possible reasons for TopUp cancellation:-

• Multiple Top Up initiations in a particular number within 15 minutes.
• Wrong number input.
• Wrong telco/ operator selection.
• Recharge to any MNP service availed number.

Here are the operators eligible for Mobile Top up service:

• Sim Operator Name1
• Sim Operator Name2
• Sim Operator Name3
• Sim Operator Name4
• Sim Operator Name5

Note: Mobile Topup / recharge isn’t applicable for Skitto & MNP users

Yes, you can buy airtime balance for your postpaid number using mobile topup / recharge.

You can use the below methods to do mobile Top Up-

• Debit or Credit card
• MFS wallet (bKash/ Rocket/ Nagad)

For mobile top-up, please follow the steps below:

• Tap on "Top-up" Icon
• Select your network
• Enter the phone number or select a number from your contacts
• Select your type of network (prepaid/postpaid) or select packages for bundles and offers
• Select the amount you want to top up & tap on "Top Up Now"
• Next, select the payment method & tap on "Pay Now"

Note:

• 15 minutes interval is needed between two top-up attempts
• Mobile Topup isn’t applicable for Skitto & MNP users

Here's how the Favorites Number feature for mobile top-ups functions:.

• The top-up module lets you choose your network, phone number, and package.
• Toggle the "save as favorite" option to "yes" and enter your email address (required).
• It will show up in the favorites tab if you decide to mark the transaction as a favorite.
• On the front end, the top five favorites will be displayed in descending order of usage.
• Prepaid and postpaid types, as well as the appropriate top-up amount and package name, are displayed in Favorites.
• Simply choose a favorite and scroll down to place your order. After that, the payment screen will be displayed to you.

Benefits of becoming a member of Younasons Club:-

*All non-members will be allowed to redeem their coins earned before 31 Jan 2023

All non-members will be able to redeem their coins balance till 31 January 2023. After that, they will lose the ability to redeem their coins unless they qualify to become members of Younasons Club.

To check your progress and the coins you have collected so far, click on coin icon, right next to the search bar

Emply Text

As soon as you have collected enough coins to qualify, you will become a Younasons Club member.

For our launch, the introductory criteria to become a Younasons Club member is 1,000 coins, earned between 1st July 2022 and 31st December 2022.

If you have earned 1,000 coins during this time, you will qualify for the Younasons Club membership till 30th June 2023 and take benefit of our exclusive vouchers and discounts.

From 1st January 2023, the criteria to become a Younasons Club member will be revised to 5,000 coins.

To check the status of your membership:-

• Go to Account
• Your status will be written under your name

You can also check your progress of Younasons Club by following these steps:

• From your Younasons App, click on the coin icon right next to the search bar.
• You will see the current status of your Younasons Club membership, the current balance and overall progress of your coins

Note: Younasons Club is currently available on iOS and Android.

All non-members will be able to redeem their coins balance till 31 January 2023. After that, they will lose the ability to redeem their coins unless they qualify to become members of Younasons Club.

• If you are a Younasons Club member and your entire order is canceled, you will get all your coins back which is spent on that order, back into your account.

  But, if you cancel a few item(s) from your order(not the entire order), your coins will not get back into your account.

• After successful return on an item that you had purchased from Younasons, your coins will not be returned to you but the coins that you had earned from the purchase of that item will not be deducted from your account either.

Note: All non-members will be able to redeem their coins balance till 31 January 2023. After that, they will lose the ability to redeem their coins unless they qualify to become members of Younasons Club.

Younasons Club gives an exciting opportunity to avid Younasons shoppers to make the most of their experience on the platform and get exclusive offers and discounts.

For every 100 coins that you spend on your order, you get a discount of $0.1.

Every time you place an order of more than $5, you have the opportunity to get a maximum discount of up to 5%, and the maximum number of coins that can be spent is 10,000 per order.

Turn on the toggle in front of Younasons Coins at checkout to redeem your coins.

All non-members will be able to redeem their coins balance till 31 January 2023. After that, they will lose the ability to redeem their coins unless they qualify to become members of Younasons Club.

There are daily and weekly limits on the amount of coins you can use to get discounts.

Note: Younasons Club is currently available on iOS and Android.

Yes, there are daily and weekly limits on the amount of coins you can spent to get the discount:

And also, There are daily and weekly limits on the amount of coins you can collect:

Note: Daily limits are reset in 24 hours, whereas the weekly limit reset on Sundays 23:59.

Unless you qualify as a Younasons Club member, you will not be able to redeem the coins that you have earned in your Younasons Account.

To check the status of your Younasons Club membership, follow these steps

• 1)Go to Account
• 2)Your Younasons Club status will be mentioned under your name

For more details on the status of your Younasons Club membership, follow these steps

• 1)From your Younasons App, click on the coin icon right next to the search bar.
• 2)You will be able to see the status of your Younasons Club membership and the current balance of your coins

If your membership status is active, please check the total amount of your order. It should be above $5.

Also, there are daily and weekly limits on the amount of coins you can use to get discounts.

Note: Daily limits are reset in 24 hours, whereas the weekly limit is reversed on Sundays 23:59. Discounts are not available on mobile Top-Ups and utility bills.

If you still need help, feel free to chat with us.

Younasons Club is a membership program that rewards shoppers with exclusive benefits such as vouchers and higher rewards in the form of coins that can be used for additional discounts while shopping on Younasons.

Here is how you can qualify for Younasons Club membership

For every $0.1. that you spend on Younasons, you earn 1 coin. These coins are automatically added to your account every time after getting your order status “Delivered”.

To qualify for the Younasons Club membership, simply earn 1,000 coins from now till 31st December 2022. From 1st January 2023 onwards, the criteria to join Younasons Club is 5,000 coins.

So, place an order now, earn coins and become a part of Younasons Club to enjoy exclusive benefits and privileges on Younasons.

Note: Younasons Club is currently available on iOS and Android.

Yes, your coins will expire in 6 months from the date they have been collected.

For example, you collect your coins on 1st January 2023. Their expiry will be on 1st July 2023.

You can check the expiry of your coins by following these steps:

• 1)Click on coin icon right beside the search bar.
• 2)Your expiry will be mentioned here

Note: Younasons Club is currently available on iOS and Android.

The viewer is able to enable "Quiet mode" by swiping right which disables feed (comments, likes, products etc.) to be visible for viewers. A viewer can disable it by swiping to right.

Younasons Live is a livestreaming feature in the Younasons app which lets sellers interact with Younasons visitors.

To access a livestreaming from Younasons, follow the steps below:

There will be 14 types of content that viewers can get from our "Younasons Live Stream" –

• Game Show - Live interactive game shows to captivate audiences.
• Game Show - Stream cricket related content on our platform.
• Q&A - Have informative sessions around different FAQs.
• Exclusive Interviews - Celebrity interviews around interesting topics.
• What’s New - To highlight a new in trend product or a new feature on Younasons.
• Guess it and Other Mechanics - Guess the price, win the prize and other different types of games/contests.
• Exclusive Flash Sale - Virtual flash sale via the live stream tool.
• Weekly Top Picks - Top 5 products of the week or top products in a particular category.
• Product Launches - Starring new launches on the platform.
• New Channel Launches - Boosting awareness about new channels.
• Unboxing and Reviews - Showcasing unboxing experience of the products.
• Product Demonstrations - Show products in detail, and explain their specs, quality.
• Episode Series - Have weekly episodes around engaging topics.
• Campaign Launches - Promote/tease about campaigns coming up, exclusive deals reveal.

You can report Live stream if you find anything wrong/ inappropriate with stream. Stream can be reported by following the below steps:

• Step 1 At the top, next to the name of the seller, click on follow.
• Step 2 When the streamer/seller goes live the viewer is able to receive a notification

If a stream for which a reminder has been set goes live, viewers will receive up to 2 notifications per day.

To follow a streamer/seller kindly follow the below steps -

• Go to "Younasons Live".
• Click on any live/past/upcoming video of a seller.
• At the top, next to the name of the seller, click on "Follow".
• Update will reflect and the status will change from "Follow" to "Followed".

Also, the viewer will be able to view the tab section:

• Following: Tab will contain streams from streamers that the viewer has followed, along with a recommendation section on following more streamers.
• Explore: Tab will contain streams from all streamers.

To place an order during live stream kindly follow the below steps -

• Kindly follow simply click on the "Add to Cart" option next to any product that will be visible during live.
• Go to the cart -> select the products you want to order.
• Click on "Check Out".
• Choose your preferred delivery method (Home Delivery or Collection Point) & use a coupon voucher code if you have any.
• Proceed for payment -> Select a payment option before clicking the "Confirm order".

Any "Rewards and Discount" to be offered during the live stream will be displayed -

• On the banner.
• On the live screen.

To collect a voucher from “Younasons Live” session, just click on the voucher during the stream or when the seller flashes. Automatically, it will be updated from “Collect” to “Collected”.

To check all the collected vouchers, please visit Younasons App >> Account >> "Vouchers". From "My Voucher" option you will be able to check all the collected vouchers.

If the voucher is fully collected, then the viewer gets an error that "This voucher is fully collected." Platform vouchers will say, "Younasons Voucher" while others will not have a title.

Younasons encourages all sellers to keep it small to hold their customers' interest. The videos will usually be for 5-15 minutes long.

Viewers see the "Streamer is away" message in two scenarios -

• When they have network issues. In this case, the viewer needs to check if their internet connection is fine to continue watching the videos.
• If the video quality is high and having issues during the stream. In this scenario, viewers can check if they should reduce their video quality unless on Auto.

Viewers can find "Younasons Live" section from Younasons Buyer App > Homepage > Younasons Live Icon, which will redirect them to the live stream landing page.

Viewers will also be able to exit the landing page through a cross button.

You can adjust the video quality by clicking on the three vertical dots in the 'Share your ideas' box and change it accordingly.

Viewers can switch video quality between 4 levels -

• 480P
• 360P
• 240P
• Auto

‘Auto’ is by default mode where streaming services judge’s best quality based on the internet speed of the device.

Younasons Mall offers customers the highest-quality online shopping experience. You can become a part of Younasons Mall if you are having a brand shop or you are selling authentic products.

If you match all requirements, then sign up as "Younasons Mall Seller" from this link.

Younasons Mall is like a trusted roof of branded products and goodies. Which offers 100% authentication of a product and best deals at the same time. Here you are not only guaranteed to get genuine products but also 14 day return policy.

There are two types of stores within Younasons Mall:

Certified Stores: These are certified official re-sellers or distributors of specific brands.

Flagship Stores: These are a selection of online stores for brands including a number of popular local and international brands.

Younasons Mall offers customers the highest-quality online shopping experience by delivering on the following promises :

We have an easy return policy for our Younasons Mall products. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please apply for a return request on the app or website within 14 days from the delivery date.

Please note that certain items marked as non-returnable on the product page are not eligible for return. For more information, view the complete list of Non-returnable items.

Valid reasons to return an item:-

• Delivered Product is damaged (physically destroyed or broken / defective - dead on arrival)
• Delivered Product is incorrect (presentation different on the website / incomplete - missing parts)
• You no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package - eligible for selected products only where the "Change of Mind Available" option is mentioned.

In order to return your product, please note below-mentioned condition:-

• The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
• The product must include the original tags, user manual, warranty cards, freebies and accessories.
• The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Younasons packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box.

Identifying Younasons Mall products is so easy. You can identify Younasons Mall products by the Younasons Mall badge under the seller's name on the product's page.

Also, you will find 14 days easy return policy and 100% Authentication on product description page.

Flagship stores are a selection of leading international and local brands, online brands, and retailers. Flagship stores are the cornerstone and core brands that make up Younasons Mall. You can find "Flagship Store" sign right under the seller's name.

Remember that Younasons has "Online Flagship Stores". They are not physical outlets/store

No. Younasons Mart is currently service across all of Bangladesh.

Our Younasons Mart products have a 14-day easy return policy. You can check the return policy of the desired product on the product display page.

If your product is a grocery and you are facing any issue,

• Kindly identify the actual issue and if an image can be taken of the issue kindly take and keep proof.
• After that contact our customer care representative with your order number, issue description and proof image so that the agent can give you a proper solution.

If your product is broken or damaged, for example - a broken sauce bottle,

• Kindly take an image of the broken or damaged item and the packaging as you received. Do not misplace the broken or damaged product from Younasons packaging. Keep it as it is in a safe place out of the reach of the children.
• After that contact our customer care representative with your order number, issue description and proof image so that the agent can give you a proper solution.

If you received products with less quantity or weight,

• Kindly take an image of the products that you have received and the packaging as you received. Do not use or open any product until you receive any solution from our end.
• After that contact our customer care representative with your order number, issue description and proof image so that the agent can give you a proper solution.
• If there is a missing item from one tracking number, you might need to return all the products of that tracking number. So it’s better not to use any product before sharing the issue with our customer care representative.

If your product is from Younasons Mart and it's "Expired",

• Kindly take an image of the products and of the expired date. Do not use or return any expired product until you receive any solution from our end.
• After keeping proof, contact our customer care representative with your order number, issue description and proof image so that the agent can give you a proper solution.
• If there is an expired item from one tracking number, you might need to return all the products of that tracking number. So it’s better not to use any product before sharing the issue with our customer care representative.

You can reach our customer care representative through “Live Chat”.

If you have received an item that is lesser in price in the marketplace but our seller has charged more than the marketplace price -

• Kindly take an image of the products and of the price mentioned on the product. Do not use or return any MRP issue related product until you receive any solution from our end.
• After keeping proof, contact our customer care representative with your order number, issue description and proof image so that the agent can give you a proper solution.
• If there is an expired item from one tracking number, you might need to return all the products of that tracking number. So it’s better not to use any product before sharing the issue with our customer care representative.

You can reach our customer care representative through “Live Chat”.

Our customers can identify Younasons Mart products easily by following the below steps -

• Go to ‘Account’ from the Younasons Website or App
• You will find all Younasons Mart products with the Younasons Mart badge visible next to their titles.

You will get delivery of your Younasons Mart products as like our other regular products. For certain areas, express delivery is also available where customers can receive the delivery within 24 hours if the order can be placed within 5 PM of the same day.

You can see the estimated delivery timeline of your desired product, from the product page, Also, after placing the order, from the order details page you can find out the estimated delivery timeline.

Note: We will try our best to deliver within this timeline. This Delivery Timeline includes Friday, Saturday, and Govt holidays.

For further information please click on this link.

Younasons Mart is Younasons’s online supermarket that has all your essential household products including groceries, baby care, health & beauty products and pet supplies. Here, you will be able to order daily essentials like rice, oil, soap, baby food etc.

Compared to shopping from supermarkets or corner stores near you, Younasons Mart gives you the convenience to get essentials delivered to your doorstep.

Younasons Mart has Unique Features like,

• Huge Variety: a large collection of products to choose from.
• Affordable Prices: competitive prices sourced directly from brands & importers.
• Fulfilled by Younasons: faster order processing & deliveries
• Lowest Shipping Fees: 50 taka maximum shipping fee per order.
• Next Day Delivery: Orders placed within 5 PM today, will be delivered tomorrow.

You can find your all daily needed products from Younasons Mart. Like - Grocery, Health & Beauty etc. Also, branded shops will be available for all your needed products. All products in this channel fall under the following Younasons categories:

• Groceries: Rice, flour, cooking oil, powdered milk, baking essentials etc.
• Mother & Baby: Baby food, diapers, accessories etc.
• Health & Beauty: Makeup, skincare, soaps, sanitizers, shampoo etc.
• Pet Supplies: Cat food, dog food, fish food, pet accessories etc.

"Younasons Mart” is basically a trustworthy and convenient roof to purchase your monthly or daily grocery items. Here you can get a lot of features and facilities as follows:

Discounts & promotional offers by brands: Since Younasons Mart is similar to a supermarket, there are regular price discounts & free shipping provided by both Younasons & your favorite brands.

Fastest delivery on Younasons: All Younasons Mart products are stored at your nearest Younasons warehouse to ensure faster order processing times. When you order from Younasons Mart, there is no hassle of waiting for the seller to process your order.

All in one delivery: You can get all your products from a single order delivered on the same day. Our riders will ensure that even if there are several packages, all of them reach you on the same day at ideally the same time.

Get all your essentials in one place: No need to browse through dozens of online shops when you have Younasons Mart. Here you will find the largest collection of everyday household essentials.

• How does it work?

  Younasons Village project is founded with the objective to increase e-commerce knowledge in remote areas of different cities where Internet penetration and modern advancements are low. But still, there is little scope for e-commerce business. Younasons Village Representative(DVR) finds these types of village markets and registers these as Younasons Village. After selecting a village market, we provide branding materials for the retails and free Wi-Fi facilities for these areas’ common people. Where the owner of a store will directly purchase items from Younasons BD website and will sell it to his local customers later on.

• How can someone register to Younasons village?

  Our team will contact them and on-board them accordingly if that village market fulfills our requirements. Though we are not working for a specific store.

Please share this number if anyone asks for ‘Younasons village’ or ‘Younasons store’ - +8801969602266 (10 am to 5 pm)

• A Younasons store owner can start his business without any investment
• Younasons Store owner does not need to pay in advance
• There is no need to stock the products
• All Younasons products belong to you

• To make your store amazing Younasons bd will provide branding material such as

  • Signboard
  • Banner
  • Shop Identifier, etc
• 7 days easy return policy
• Enjoy lucrative cashback upon your sale at the end of the month, That will be your extra income

Please contact Dedicated Hotline for Younasons Store: +8801969602266 (10 am to 5 pm on working days only). After your request one of our executives will contact you and they will take the necessary actions to start your operation.

Requirements:

• Physical Store
• A Smartphone/ Tab/ Computer
• Internet access
• E-Mail address
• Motive to do something exceptional

If you have any store or have the motive to be an entrepreneur then you can be the owner of Younasons store. You will have the freedom to sell any product purchased from Younasons bd to your local customers. As a result, the people of your locality will enjoy the benefit of the largest e-commerce site and its variety of products. Thus it can be your income source as well.

If you sell new and genuine products, you can register yourself as a seller on Younasons. Follow these as mentioned please:-

• You can onboard yourself as a seller in any criteria like - Younasons Mall Seller, Local Seller, Global Seller, Digital Sheba. To signup as a seller, visit Seller Center and click on "Signup" based on business criteria.
• Within 3 business days, someone from our team will get in touch with you to guide you through the rest of the process.

Younasons is the largest e-commerce platform in Bangladesh. With more than 7,000,000 visits every month, it gives you access to sell and deliver goods to cities and towns all over Bangladesh.

Seller value proposition-

• Seller App: Our Seller App allows sellers to manage their business and day-to-day operations on the go. From listing products to processing orders and even instantly responding to customer queries.
• Orders and Communication: It enables sellers to process orders instantly and provide the best customer experience. It also helps sellers respond to customer queries to support their purchasing decision, and grow their increased sales.
• Campaign Management: It allows sellers to stay tuned to all the relevant campaigns and easily participate by providing offers and discounts to boost their sales.
• Online Education: Younasons University is an online learning platform where sellers can access free education programs covering e-commerce and all aspects of selling on Younasons.
• Analytics: Customized analytics for sellers to boost performance and operate their business effectively.

D-store is the authorized store of Younasons Bangladesh. Where the owner of that store will directly purchase items from the Younasons BD website and will sell them to his local customers later on.

If you have any store or have the motive to be an entrepreneur then you can be the owner of a D-store. You will have the freedom to sell any product purchased from Younasons bd to your local customers.

As a result, the people of your locality will enjoy the benefit of the largest e-commerce site and its variety of products. Thus it can be your income source as well.

To create your own "Younasons Store" follow this link -link of form to create own Younasons Store

You can sell on Younasons, the leading e-commerce site in Bangladesh-

• If you sell new and genuine products,
• If you are a business person and want to grow your business countrywide
• If you are reselling a brand and have adequate paperwork/brand authorization
• If you are intrigued to begin your business and reach millions of customers with your products instantly

Moreover, from small to large-scale businesses across the country can set up merchant account in Younasons. However, it is each seller’s responsibility to abide by the policies and guidelines while selling on Younasons.

If you want to know more about other seller terms kindly visit Seller Help Center.

• Younasons does not charge anything either for opening a seller account or for enlisting products online through your shop.
• To register as a seller in Younasons is absolutely free.
• You only have to pay a small commission once your product is sold till then you don't have to pay anything.

To learn more, you can go through the Seller Help Center.

For further queries contact us at seller.bd@care.Younasons.com with your location and contact number.

Delivery timeline of Digital Goods is 48 hours. After placing your order, you will receive an email that will contain your necessary coupons or subscriptions.

If you didn’t receive product with in this timeline then please contact Live Chat

Younasons Gift Card is a virtual gift that you can share with your beloved ones. Unlike regular gifts it gives a chance to receiver to purchase desired product with exciting discount.

After placing your order, a unique voucher code will be sent to your indicated email address within 48 hours. To redeem the received code, enter the voucher code on the “Checkout” page in the voucher box.

You can purchase Younasons gift cards from this link.

Some points must be noted:

• Please ensure the indicated email you are placing in your order is correct.
• Younasons Gift Card is only redeemable at Younasons.com
• Younasons Gift Card is not a cash voucher.
• Younasons Gift Card is not redeemable for cash or credit.
• Younasons Gift Card will not be replaced/reimbursed if lost, stolen, damaged or expired.
• Any remaining balance will be forfeited. If the value of your order exceeds the value of the Gift Card, any outstanding order balance must be paid using a different payment method.
• Younasons Gift Cards cannot be used for Grocery, Mother & Baby, FMCG category (Retail product only)
• Younasons Gift Card can be used only once.
• Younasons Gift Card cannot be used with another voucher in a single order at the time of checkout.
• Younasons Gift Cards cannot be cancelled/refunded.
• For your information, unredeemed Younasons Gift Cards will expire six months from the date of purchase.

No, only prepayment methods will be available to purchase digital goods. Because-

• Digital Goods will be delivered to the customer through email and Cash on delivery (COD) is only possible for home-delivered orders.
• So, for purchasing Digital Goods, the customer has to pay by Mobile Banking or Card (Debit/Credit).

As we have different Digital Goods available in our Younasons platform and the process of using these digital goods will be different. Let's get to know in which form you will receive your purchased digital goods.

• Mobile Top Up - Prepaid Sim users will receive their purchase balance as recharge into his/her prepaid sim.

• Younasons/Google/Brand Gift Card - Through mail customers will receive a unique code for his/her gift card purchase. That will vary on gift card type.

  • Younasons Gift Card - Customers will receive a voucher code that has to be used only on the Younasons platform.
  • Google Gift Card - Customers will use this gift card in the google play store as a redeemable voucher.
  • Brand Gift Card - Customers will receive a unique voucher code by mail and that voucher has to be used during a purchase from a brand physical shop.
• Subscription - For this kind of digital good for example Netflix, customers will receive login details from the seller end to their indicated email address to avail themselves of the subscription.

• Gaming Codes - Seller will first send a mail to collect the account details from the customer.

  Note - If the seller wants Facebook details, the customer has to provide Facebook info. If the seller wants Gmail details, the customer has to provide Gmail info. There will be no exception.

  After receiving customer information the seller will provide confirmation that the requested feature by the customer through order is confirmed/added to the gamer account. If any voucher needs to be provided that will be provided too.

• E-Learning - Customers will receive Pro account details from the seller to get access to all learning-related full features. For this kind of digital goods, the seller might use the customer's own account or can provide new account details which the customer has to use to avail full features.
• Hotel & Travel - Customers have to contact the seller regarding their booking confirmation and to cross-check the availability of the offer. As per customer need, the seller will book the package after the customer placed the order and will send booking confirmation to the customer by mail.

Yes. Now you can easily raise complaints about Digital Goods if you have received

• Incorrect code
• Code not received
• Expired code or subscription
• Unauthorized code

To more details visit How can I raise a complaint for Digital Goods?

Digital goods or e-stores are products that you can get digitally. Here you can get additional discounts & deals from your favorite brands and stores.

Example of Digital Goods -

• Mobile Recharge
• Gift Cards
• Voucher
• Subscriptions
• Software

visit Digital Goods