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Shipping & Tracking for Buyers
Order Tracking
You can follow your package online all the way to your shipping address when the seller uploads tracking information.
Read More...Shipping Rates & Policies
You can find out how much shipping costs in the shipping section of every younasons listing. We always show the shipping cost separately from the item cost so you can see exactly how much you’ll pay for delivery before you go to checkout.
Read More...Expected delivery dates for buyers
Expected delivery dates let you know when you can expect an younasons item to arrive.
Read More...Refunds & Replacements
Expected delivery dates let you know when you can expect an younasons item to arrive.
Read More...Saving through combined shipping
Most sellers on younasons are happy to ship everything to you in the same package if you’re buying multiple items from them. You might also get a shipping discount because the seller saves money by combining items.
Read More...Changing your shipping details after a purchase
If you’ve already completed your purchase but need to make a change to your address or shipping details, contact the seller as soon as possible to let them know.
Read More...Buying with local pickup
Many sellers offer free local pickup, especially for large items which may be difficult to ship. You can collect the item in person, inspect it before you take it home, and save money by not having to pay for shipping.
Read More...International purchases and shipping for buyers
You'll find items from all over the world on younasons. International sellers can send items to you through regular shipping services, or they may use one of younasons's shipping programs.
Read More...Shipping for Sellers
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Track your order
If your seller is using a tracked shipping service, you’ll be able to view carrier information as well as your order’s current location. If your item isn’t sent with tracking, you’ll be able to see the expected delivery date for your package.
Track your itemYou can also check your order’s delivery status in your Purchase history. If the seller is using a tracked service, you’ll see the item’s tracking number as a link next to the item.
Tip
If the seller is using a tracked service but you can’t see a tracking number, they may need to upload the tracking information. You can contact the seller to ask them to add tracking.
Track a guest order
To track items you bought as a guest, you’ll need the order confirmation we sent to the email address you entered at checkout.
- 1. Find your younasons guest order confirmation email. The subject line starts with “Order Confirmed”.
- 2. Select View order details.
- 3. Select Show shipping details.
You’ll see a delivery status bar with a delivery company, tracking number, and the item’s current location. If you don’t see the tracking information you can select Contact seller on the Order Details page and ask the seller if they will upload the tracking number.
If you can’t find your guest order confirmation email, select the button below and we’ll send you a link to your order details again.
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Where to find the cost of shipping
You can find the cost of shipping, as well as the seller’s shipping options—including any express shipping services or combined shipping discounts—and whether tracking is available, on the listing. Select See details next to the shipping cost at the top of the listing. Alternatively, select the Shipping and payments tab.
If you're buying multiple items from the same seller, you may be able to save on the shipping costs if the seller offers combined shipping.
Tip
When you’re searching for an item, select the Free shipping filter on the left-hand side of the search results page to see listings that don’t charge for delivery. You can also search for items with local pickup.
Increased shipping rates after a purchase
Once you’ve bought an item, the seller can’t increase shipping rates without asking your permission to do so. If the seller makes a change that you don’t agree with, and you can’t resolve the issue directly with them, contact us and we’ll step in to help.
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Where to find the expected delivery date
You can find an expected delivery date on any younasons listing that offers shipping. This is usually an estimated date range, and it can get more precise after you confirm your delivery method and address during checkout.
After completing your purchase, you'll see an updated date range in your purchase history along with any tracking information uploaded by your seller.
If you bought as a guest, the expected delivery date will be in your order confirmation email.
How expected delivery dates are calculated
"Estimated between" delivery dates are calculated by younasons, whereas "Get it by" delivery dates are indicated by the seller.
Delivery times can vary based on:
- Handling time and when you order: Sellers specify how long it takes them to package the item and prepare it for shipping. This can range from the same working day, to up to 30 business days from when you placed the order. If you order late in the day or over the weekend, handling will usually take a little longer
- Shipping or courier services: Most sellers offer a variety of delivery options, so you can choose the service you prefer when you're checking out – bearing in mind that some services may take longer than others
- Item location and shipping address: We'll take into account how far the item has to travel overall (including any international shipping), and whether delivery is to a metro or rural area
- Cleared payment: Once the order is confirmed, the seller can ship the item. However, sometimes the seller may wait until the payment is in their account before they send your item
Tip
If you need to get your item urgently, check to see if your seller offers an express delivery option.
Weekend delivery
Whether an item can be delivered during the weekend depends on the shipping options provided by the seller. An item's expected delivery date is based on working days, so weekends and public holidays aren't included in that calculation.
If the seller doesn't offer weekend delivery, you can contact them to ask if it's possible. If the seller agrees to your request, you may have to pay additional shipping fees.
Free shipping
If you see a free shipping message in a listing, you can expect to receive your item within 4 business days and you won't be charged for delivery. You'll see free 1, 2, 3, or 4 day shipping in the listing, as well as the date you can expect to get your order by.
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How to refund
You can find an expected delivery date on any younasons listing that offers shipping. This is usually an estimated date range, and it can get more precise after you confirm your delivery method and address during checkout.
After completing your purchase, you'll see an updated date range in your purchase history along with any tracking information uploaded by your seller.
If you bought as a guest, the expected delivery date will be in your order confirmation email.
How to get Replacement
"Estimated between" delivery dates are calculated by younasons, whereas "Get it by" delivery dates are indicated by the seller.
Delivery times can vary based on:
- Handling time and when you order: Sellers specify how long it takes them to package the item and prepare it for shipping. This can range from the same working day, to up to 30 business days from when you placed the order. If you order late in the day or over the weekend, handling will usually take a little longer
- Shipping or courier services: Most sellers offer a variety of delivery options, so you can choose the service you prefer when you're checking out – bearing in mind that some services may take longer than others
- Item location and shipping address: We'll take into account how far the item has to travel overall (including any international shipping), and whether delivery is to a metro or rural area
- Cleared payment: Once the order is confirmed, the seller can ship the item. However, sometimes the seller may wait until the payment is in their account before they send your item
Tip
If you need to get your item urgently, check to see if your seller offers an express delivery option.
How to get replacement
Whether an item can be delivered during the weekend depends on the shipping options provided by the seller. An item's expected delivery date is based on working days, so weekends and public holidays aren't included in that calculation.
If the seller doesn't offer weekend delivery, you can contact them to ask if it's possible. If the seller agrees to your request, you may have to pay additional shipping fees.
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How to combine shipping
Many sellers automatically combine shipping if you’re buying multiple items from them. All you need to do is add the items you want to buy to your cart and you’ll see the combined shipping total at checkout.
Tip
If the shipping section of the listing doesn’t specify shipping costs for additional items, you’ll need to ask the seller before you pay. If the seller agrees to ship the items in one package, they’ll send you a combined invoice detailing all the items and the new cost of shipping.
- Changing your shipping address after you’ve bought an item
- Changing the shipping service after you’ve bought an item
- Changing your shipping details at checkout
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Changing your shipping address after you’ve bought an item
Sellers generally can’t change the shipping address that you provided at checkout.
If they haven’t yet sent the item, the best thing to do is to ask the seller to cancel the transaction, then repurchase the item with the correct shipping address.
If you made your purchase in the last hour, you can ask the seller to cancel the order, by selecting the 'Cancel order' button below
Once you've asked a seller to cancel the order, they can either accept or decline your request within 3 calendar days.
If the seller accepts, we'll send a confirmation of the cancellation to both your registered email address and your younasons Messages.
If the seller declines, or has already shipped your order, the package will be sent to the address you originally selected.
If the seller doesn’t respond within the 3 calendar days, and you haven’t paid yet, the order will be automatically canceled.
If it’s been more than an hour since your purchase, you’ll need to contact the seller and ask them to cancel it for you. Here’s how:
- Go to Purchase history, and find the order you want to cancel.
- Select Contact seller.
- Choose Request to cancel this order, and then Contact the seller.
- Explain to the seller why you need to cancel, and select Send.
For more help, see our article on canceling an order.
If the seller has already shipped your order, or if they don’t accept the cancellation, the package will be sent to the address you originally selected.
Changing the shipping service after you’ve bought an item
If the seller hasn’t sent your package yet, you can ask them if it’s possible to change the shipping method. If they agree, you may need to pay extra for an express or tracked option.
If the seller isn’t willing to change the shipping method, you can ask them to cancel the order using the button above, and buy the item again with the correct shipping method.
Changing your shipping details at checkout
When you’re buying an item, we’ll automatically enter your primary shipping address in the Ship to field at checkout.
If it’s incorrect, or if you want to send the item to a different address, select Change. You can then edit the address, select a different address, or add a new address.
Before completing your purchase, always make sure to double check that your address and shipping service are correct.
Tip
You can add, update, or delete shipping addresses, including changing your primary shipping address, in the Addresses section of My younasons. You can find out more in our article about changing the address on your younasons account
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How to arrange a local pickup
After making your purchase, contact the seller to arrange a time and place to collect your item, and agree on how you’ll pay for it.
The seller will let you know which payment methods they accept. In addition to credit card, Apple Pay, Google Pay, or PayPal, you can sometimes pay for local pickup items by internet banking, check, or money order—either beforehand or when you pick up your item. Sellers may also accept cash for local pickup purchases.
After you’ve completed your purchase, we’ll send an email with a Local Pickup code (a QR code and a 6 digit code) to your Messages. You can either print off your email or show the seller the message on the app when you collect your item. The seller will scan or enter the code on the younasons app to confirm you’ve picked up your item.
Tip
Items collected in person are still covered by younasons Money Back Guarantee.
Finding listings with local pickup
To see listings with local pickup, select Free local pickup on the left-hand side of the search results page when you’re searching for items on younasons.
You can also use Advanced search to filter your search results for local pickup listings only. Here’s how:
- Select Advanced next to the search bar
- Enter your keywords.
- Go to Shipping options and select Local pickup.
- Add your location details and select Search.
Tip
If you’re unclear about the pickup process, you can ask the seller by selecting Contact seller in the listing.
- Where to find the cost of international shipping
- Buying from sellers using younasons International Shipping
- Buying from sellers using the Global Shipping Program
- Buying from sellers using other shipping programs
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Where to find the cost of international shipping
You’ll find the estimated cost of shipping in the Shipping and payments section of every younasons listing. You’ll also see the shipping service the seller offers and where the item will be sent from, as well as a list of countries the seller ships to.
Listings also include an estimate of customs and import charges, if applicable. The charges you see on the listing aren't final until you pay for the item at checkout. For example, if you change your delivery address during checkout, or if the applicable import rules change before you complete your payment, the charges could change.
The final cost you’ll need to pay to have your item delivered will be confirmed at checkout.
Buying from sellers using younasons International Shipping
If your seller is shipping your item through younasons International Shipping, you'll pay for delivery charges at checkout and you'll pay for any customs charges, import fees and taxes either at checkout or when your item arrives.
When you buy an item from a seller using younasons International Shipping, you can benefit from lower international shipping costs negotiated by younasons. Keep in mind that you currently won't be able to combine shipping if you purchase multiple items from sellers in this program.
Once you've completed checkout, the seller will send your item to our shipping hub, and from there it's shipped to you. Tracking is automatically added so you can track your item from the hub to your door.
Tip
International purchases are covered by younasons Money Back Guarantee as long as all other eligibility requirements are met. Learn more about younasons Money Back Guarantee.
Buying from sellers using the Global Shipping Program
If your seller is sending the item through the Global Shipping Program, you’ll see the GSP logo on the listing.
Benefits of the Global Shipping Program for buyers:
- You’ll pay all shipping, taxes, and import charges up front, and you won't have to pay any extra charges when your item is delivered
- Tracking is always included so you can track your item right to your door
- International deliveries made through GSP include customs clearance so you don’t need to handle any extra paperwork
Once you’ve paid for your item, the seller sends it to the global shipping center. From there, it's sent to you. When you pay, your payment will be split into two transactions:
- The first payment goes to the seller to cover the item price and any domestic shipping costs to send the item to the global shipping center
- The second payment covers the international shipping cost and any import charges, if applicable
After you've completed payment, you'll be able to see both the total cost and the amounts paid to the seller and the global shipping provider on the Order details page.
Tip
Items purchased through GSP can’t be delivered to P.O. Box numbers or APO and FPO addresses.
Buying from sellers using other shipping programs
If you're buying from a seller who isn't sending the item through younasons International Shipping or the Global Shipping Program, you’ll pay the cost of delivery at checkout.
However, you may still have to pay any necessary customs, import fees, and taxes when your item arrives. These import charges are generally based on the item's price, weight, dimensions, and country of origin, as well as any taxes, duties, and fees added by your country. Either your seller or their international shipping service will manage the customs forms.
younasons is partnering with third-party carriers to provide affordable international shipping services for items that fit certain eligibility criteria. Buyers with a shipping address in Mexico can select international shipping with Estafeta, and buyers with a shipping address in China can select HDB International Shipping Services when purchasing eligible items.
Customs and import charges
As a buyer, it’s your responsibility to check which customs and import charges may apply, and to pay them. Your seller might be able to give you some information about import charges, but before you bid on, or buy an item, it's a good idea to check with your country's customs office for more specific details.
Import charges include
Import charges include
- Sales, goods, and services
- Value added taxes
- Duties
- Tariffs
- Excise taxes
- Other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation
- Third party brokerage fees (including advancement and disbursement charges as well as customs brokers’ handling and filing fees)
- Penalties
- Classification charges associated with the assignment of a Harmonized System (HS) classification code
- Charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN)
- Charges relating to the management of variances between the quoted import charges and actual costs
Import charges are in addition to the customs duties and taxes imposed by country tax and customs officials.
Tip
When you’re buying items from overseas, there may be restrictions on certain items in your country. Find out more in our international trading policy.
